Snap Fair Hearing Eligibility Compliance Specialist

SNAP FAIR HEARING ELIGIBILITY COMPLIANCE SPECIALIST

YOU MUST BE PERMANENT IN THE ELIGIBILITY SPECIALIST CIVIL SERVICE TITLE.

The Fair Hearing Administration of the Department of Social Services oversees DSS’s fair hearing process, an administrative law procedure that resolves disputes about benefits, services, and actions in a variety of programs administered by DSS.

DSS/HRA Fair Hearing Administration provides representation of the Agency at NYS Administrative Hearings in the following program areas:
Cash Assistance (CA), Supplemental Nutrition Assistance Program (SNAP), IREA, HASA and MISCA – Medical Assistance (MA).

Under the direction of the Fair Hearing SNAP Compliance Supervisor, with wide latitude for independent action and decision, the SNAP FH Eligibility Compliance Specialist performs administrative duties related to the processing and resolution of client fair hearing compliances affecting receipt of Public Assistance including SNAP.

We are recruiting for three (3) Eligibility Specialist II positions as Supplemental Nutrition Assistance Program (SNAP) Fair Hearing Eligibility Compliance Specialists who will:

• Review, evaluate, and process fair hearing compliance to ensure timely completion of decisions based on State mandates by reviewing decisions in the Fair Hearing Evidence Management System (FHEMS) application.
• Perform calculations using set Agency procedures and standards to ensure the accuracy of the benefits using systems support such as Paperless Operating System (POS), Welfare Management System (WMS), and HRA VIEWER.
• Ensure that all benefits issued are accurately entered into the state database FHIS, as well as in NYCWAY.
• Telephone outreach to clients to ascertain additional information to adhere to SNAP compliance decisions.
• Complete FH decisions to ensure timely implementation of decisions by applying SNAP regulations to determine eligibility.

Hours/

Schedule:

9am – 5pm with flex.

Work Location:

Livingston Street, Brooklyn, New York; 470 Vanderbilt Ave, Brooklyn, NY; ELIGIBILITY SPECIALIST - 10104.

• Completion of 30 semester credits at an accredited college or university; or
• A four high school diploma or its educational equivalent and one year of full-time satisfactory experience in one or more of the following areas; performing the work described below:
• Interviewing, gathering information and/or preparing necessary documentation for the purpose of making recommendations concerning eligibility for public assistance or unemployment, health benefits, social security, insurance, or participation in social services or community programs, and other similar benefits; or
• Performing bookkeeping, bank teller duties, housing office teller duties, purchasing agent, assistant store manager, sales representative responsible for accounts, or customer service duties or a job in which the duties include helping customers with questions or concerns; or
• Dealing with social service agencies, legal representatives, or aiding individuals in navigating housing, social, financial or health problems or application systems; or
• A satisfactory combination of education and/or experience equivalent to “1” or “2” above. College education may be substituted for the experience in “2” above on the basis that 30 semester credits from an accredited college or university may be substituted for each year of required experience. However, all candidates must have at least a four year high school diploma or its educational equivalent.

• Proficient in POS, WMS, NYCWAY. Knowledgeable in SNAP eligibility policies & procedures. Strong customer service skills.

• This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.
• As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at (Use the "Apply for this Job" box below)..
• New York City residency is generally required within 90 days of appointment unless the applicant has worked for the City for two continuous years, in which case residency in certain surrounding counties may be acceptable. Discuss with the agency representative at the time of interview to determine applicability.
• The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual’s sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.