Program Officer

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With an overarching mission to eliminate ageism and ensure the dignity and quality of life of approximately 1.8 million older New Yorkers, the NYC Department for the Aging is deeply committed to helping older adults age in their homes and creating a community‑care approach that reflects a model age‑inclusive city.

The Bureau of Community Services (BCS) oversees contracted services with community partners, including older adult centers, providers serving home‑delivered meals in various catchment areas, Naturally Occurring Retirement Communities (NORCs), and Transportation services. The bureau also oversees the Nutrition unit that closely monitors older adult centers and home‑delivered meals, and the Aging Wellness unit that coordinates programs offered at older adult centers and NORCs.

• Oversee assigned caseload of older adult programs and other community‑based services; function as the primary point of contact and communication between the programs and the Department; stay current on programs’ status and progress toward achievement of program goals and contractual obligations.
• Provide written and verbal information on community‑based programs as needed by the Bureau using required computer tools and reporting methods.
• Monitor and conduct comprehensive on‑site assessments to assure programs’ compliance with the Department for the Aging Standards and contract requirements. Analyze current and prior contractual performance of service providers and contracted services using standard assessment tools.
• Interpret agency policy and provide comprehensive technical assistance as needed to assigned aging services providers, often on site, to maximize program goals and ensure compliance with NYC Aging standards.
• Identify areas of program strength and weakness, recommend improvements, evaluate quality of program services and prepare written reports on findings and recommendations.
• Analyze program contacts and budgets; inform, collaborate and serve as a liaison with other NYC Aging Units regarding programmatic issues. Assist in the review of contracts, amendments, agreements and renewals in accordance with Bureau time frames.
• Participate in the reading and evaluation of the Agency's Request for Proposals (RFP).
• Participate in special projects and new initiatives as assigned.

• Baccalaureate degree from an accredited college or university and three years of full‑time satisfactory professional experience in social services, community relations, public administration or management, contract management, or social research and/or planning, of which at least one year must have been in the field of aging; or
• Education and/or experience equivalent to the above; experience may be substituted for education on a year‑for‑year basis, subject to the following requirements: (a) one year of experience in the age‑related field as described above and (b) a four‑year high school diploma or its educational equivalent approved by a State's Department of Education or a recognized accrediting organization.
• For Assignment Level II, an additional year of the experience described in the first bullet is required.

• Proficiency in Microsoft Office Suite, especially Excel and Word.
• Willingness to travel extensively within the five boroughs of New York City.
• Bi‑lingual (Spanish, Chinese) is a plus.

This position is also open to qualified persons with a disability who are eligible for the 55‑a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55‑a Program.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at (Use the "Apply for this Job" box below)..

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. Discuss the residency requirement with the agency representative at the time of interview.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

Salary: $66,059.00 – $75,968.00