Fair Hearing Representative

Job Description:

CANDIDATES MUST BE PERMANENT IN THE ASSOCIATED BENEFITS OPPORTUNITY SPECIALIST (ABOS) TITLE. The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance.

DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self-sufficiency as quickly as possible. The Centralized Fair Hearing Unit represents the Agency at New York State Administrative Hearings by presenting and defending Fair Hearing cases or resolving when appropriate.

While representing the Agency, presents evidence manually or electronically, cross examines Appellants and provides the State Administrative Law Judge (ALJ) with a complete and relevant evidence packet and supporting documents to justify the challenged case action. Represents the agency at New York State Administrative Resolution/Settlement Hearings resulting from Same Day Resolution Conferences (SDRC) process. Ensures that requests for resolutions are forwarded to FIA Operations, The Fair Hearing Tracking Monitoring and Review Unit (FHTMRU) or the Office of Central Processing (OCP) as required.

Reviews Fair Hearing decisions and recommends actions to challenge decisions when appropriate. Under general supervision, with latitude for independent judgment and initiative, the Agency Representative reviews documents for Fair Hearing Evidence Packets in defense of the Agency’s position and represents the Family Independence Administration (FIA) at New York State Fair Hearings in an effort to defend and resolve disputes on Cash Assistance (CA), Supplemental Nutrition Assistance Program (SNAP) and Medicaid (MA) case actions, in order to assist in moving participants toward economic independence.

Fair Hearing Administration is recruiting for one (1) Associate Benefits Opportunity Specialist, Level II to function as a Fair Hearing Representative who will:
Represent the Agency at New York State Administrative Hearings by presenting and defending Fair Hearing cases or resolving when appropriate. While representing the Agency, presents evidence manually or electronically, cross examines Appellants and provides the State Administrative Law Judge (ALJ) with a complete and relevant evidence packet and supporting documents to justify the challenged case action. Represents the agency at New York State Administrative Resolution/Settlement Hearings resulting from Same Day Resolution Conferences (SDRC) process.

Ensures that requests for resolutions are forwarded to FIA Operations, The Fair Hearing Tracking Monitoring and Review Unit (FHTMRU) or the Office of Central Processing (OCP) as required.

Reviews Fair Hearing decisions and recommends actions to challenge decisions when appropriate. Update Fair Hearing checklists as determined by feedback from the Fair Hearing Officer via dispositions and outcomes. Engage in post Fair Hearing activities, including preparation of reports and request for case actions based on evidence presented or agreements made in fair hearing rooms and transmitting information back to the sites for follow-up actions to be initiated.

Provide additional information or clarification to ensure that packets are adequate to present at Fair Hearings, providing feedback whenever additional documents are required for case presentation. Inform Office of Temporary and Disability Assistance (OTDA) Clerk and the (SDRC) staff of the resolution/settlement hearing outcome. Ensure that all case actions are reflected and checked through relevant systems such as Welfare Management System (WMS), Paperless Operation System (POS), New York City Work Accountability and You (NYCWAY), Fair Hearing Informational System (FHIS), HRA One Viewer and Fair Hearing Evidence Management System (FHEMS) and Electronic Evidence Packet System (EEPS).

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