Communications Specialist ; State Police

Communications Specialist 1 (State Police)

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Communications Specialists (State Police) provide twenty‑four hour a day, seven‑day a week communications services to sworn police members and other non‑sworn public safety personnel and provide telephone answering/complaint service to the general public.

The Communications Specialist (State Police) position is a two‑year traineeship leading to a Communications Specialist (State Police), SG‑12. The position starts as a Communications Specialist Trainee 1 (State Police), equivalent to an SG‑8. After successful completion of one year at the Trainee 1 level, the specialist is advanced to Trainee 2, equivalent to an SG‑10. After one year at the Trainee 2 level, the specialist will then be eligible for advancement to SG‑12.

All advancements are predicated upon satisfactory performance and the required certifications.

• Answer telephone calls for service, both emergency and non‑emergency, identify scope and type of assistance needed, and relay information to appropriate personnel.
• Apply Emergency Medical Dispatch System when required.
• Provide weather and road condition information.
• Provide first‑line troubleshooting for telephone systems and initiate repairs when required.
• Operate and maintain digital tape logging devices used in recording radio and telephone transmissions.
• Monitor all radio equipment and frequencies in the dispatch area.
• Operate and understand the technical operation of fixed and mobile communications equipment.
• Operate paging systems.
• Operate networked and standalone computer equipment, handle problems encountered with computer software and hardware, and initiate repair procedures.
• Maintain inventory and repair file databases, and computerized and handwritten logs.

• High school graduate.
• Must be able to work all hours, holidays and weekends.

(Successful completion of a one‑year traineeship will result in an automatic advancement to Communications Specialist Trainee 2 (State Police), SG‑10. Successful completion of a one‑year traineeship at the Communications Specialist Trainee 2 (State Police), SG‑10, and completion of certification in Emergency Medical Dispatch (EMD) and the Basic Communicator Course will result in automatic advancement to Communications Specialist (State Police), SG‑12.)

• Trainee 1, SG‑8: $49,743.00
• Trainee 2, SG‑10: $55,322.00
• Communications Specialist 1 (State Police), SG‑12: $58,370.00

The New York State Police values a diverse and inclusive workforce where the unique skills of all employees are valued in support of the mission of the Division. Qualified candidates are considered for employment without regard to age, race, color, religion, gender identity and expression, disability, national origin, gender, sexual orientation, military or veteran status or any other characteristic protected by law.

The New York State Police is an equal opportunity/affirmative action employer that accepts all applications from a wide range of candidates. The New York State Police complies with federal and state laws and makes reasonable accommodations for qualified individuals with the disabilities and/or sincerely held religious belief. If a reasonable accommodation is needed to participate in the job application or interview process, please contact the Division Personnel Office at (518) 457‑3840 or personnel.gov.

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