NY Adult Care Facility Complaint Surveyor​/Investigator; Non-Clinical

Marion Edwards is seeking experienced professionals to work as part of a team with a Registered Professional Nurse (RN) or Licensed Practical Nurse (LPN) to conduct on-site investigations in Adult Care Facilities across the State of New York.

• Conduct on-site and off-site complaint, incident, death, and questionable operations investigations at facilities as assigned.
• Follow all NYSDOH-established protocols pertaining to the assigned investigation, including but not limited to interviewing residents, staff, and witnesses; conducting records reviews; site inspections; investigation closure process; and documenting all investigation activities in the appropriate data system(s) following the documentation timeline criteria.
• Participate in closures and emergency events as assigned.
• Attend and complete all training, both in person and remotely, as required.
• Obtain Surveyor Minimum Qualifications Test Certification within one year of employment.
• Professionally represent Marion Edwards and the NYSDOH.

• Ability to work both independently and as a part of a team
• Ability to think critically, incorporating multiple factors into larger concepts.
• Ability to work with and relate to others with customer relation techniques, professionalism, and respect for other cultures
• Ability to effectively use active listening and interviewing skills
• Superior organizational and interpersonal skills
• Ability to consistently interact with individuals, family members, guardians, provider staff, and others appropriately, professionally, and respectfully.
• The ability to function as a part of a diverse work team
• Exceptional strength in strategic thinking, analysis, problem-solving, organizational leadership, and collaboration
• Demonstrated ability to establish and execute defined goals and objectives to ensure compliance with performance measures
• Strong verbal and written communication skills
• Compassionate and people-oriented
• Proficient with MS Office:
  Word, Excel, Outlook, Power Point
• Must have a reliable internet connection
• Must have a valid driver’s license and reliable transportation to travel to on-site facility and regional office locations

Office Setting: MUST BE ABLE TO COMMUTE TO THIS

LOCATION:

Capital District (Albany Area).

60% On-Site in Adult Care Facilities & 40% Working In-Office

* Please note there will be the opportunity to work remotely 40% of the time after a 6-12 month period based on performance and Supervisor digression*

Travel for this position will primarily be regional within New York State, though occasional statewide travel may be required to conduct facility investigations. Additionally, travel to the regional office or other locations within the state may be required for training, team meetings, or client engagements.

As required by applicable law, Marion Edwards provides the following reasonable range of compensation for this role: $61,655-$87,100.

We provide 120 PTO hours and 80 Holiday hours. If employment starts on or before the 15th of the month the initial accrual of 10 hours /month will be received. If employment starts after the 15th of the month, accrual starts the following month.

Marion Edward & Associates (MEA) is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace where all employees are treated with respect, dignity, and fairness. MEA does not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other protected status. We believe that diversity strengthens our organization and enhances our ability to innovate and excel.

We encourage qualified individuals from all backgrounds to apply for employment opportunities at MEA.

• Mid-Senior level

• Full-time

• Consulting

• Public Health