LEAD Case Manager

Work Schedule

Monday through Friday 8 am to 4 pm

$26.44 per hour

LEAD exists to establish a new system of response and care for people who live with unmanaged behavioral health needs, deep experiences of complex trauma, cognitive disabilities, persistent poverty and often lifelong experiences of punishment, failure, betrayal, and marginalization-people who are not served by office-based, appointment-based, and time-limited care.

• Manage participant case load of no more than 25:1; given LEAD participants’ complex and long-term needs by assessing their individual needs and problem solving with participant
• Provide case management within the community (street-based) to meet the client where they are at physically and figuratively
• Help participants identify wanted and needed services
• Complete service plans with all participants and update regularly
• Connect participants to all available resources and help them schedule appointments as needed
• Transport participants to services and provide support at those service appointments via agency vehicle
• Attends all Operations Working Group (OWG) meetings and all other community-based and staff meetings assigned by supervisor or delegate and provide updates regarding caseload participants and advocate for participants’ additional needs.
• Must develop and maintain positive, collaborative relationships with all LEAD partners and other service providers, law enforcement, and LEAD participants demonstrating ability to provide street-based outreach and engagement with complex population
• Willing and able to engage in the policies and procedures related to managing crisis situations in the community as outlined by the Dutchess County Department of Behavioral and Community Health and the LEAD Project Manager. (May include but not limited to contacting Helpline, Mobile crisis team, the police, and/or utilizing the Dutchess County Stabilization Center)
• Attend City of Poughkeepsie Court to facilitate diversion referrals and meet with participants in attendance
• To perform duties assigned by supervisor or delegate, otherwise not listed above.

• Bachelor’s degree in human services or related field with a minimum of two years’ experience.
• Knowledge of harm reduction approaches and a willingness to work outside of an office setting with individuals with complex needs.
• Possess a driver’s license with ability to be insured.
• Undergo and pass background checks and clearances prior to starting in their position.

Reports to - Site Director - Dutchess County Stabilization Center