Regional Director Patient Access Liaison - East

Regional Director Patient Access Liaison - East

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Ascendis Pharma is a dynamic, fast‑growing global biopharmaceutical company with locations in Denmark, Europe, and the United States. Today we are advancing programs in Endocrinology Rare Disease and Oncology. Guided by our core values of Patients, Science, and Passion, we use our Trans Con® drug development platform to develop new and potentially best‑in‑class therapies to address unmet medical needs.

The Regional Director, Patient Access Liaisons ensures a team of PALs provides logistical and educational assistance to patients and caregivers. The role involves strategic planning, team management, and cross‑functional collaboration to enhance access to therapy and improve patient outcomes.

• Lead and develop the PAL team in a dedicated region, providing guidance, support, and professional development opportunities.
• Collaborate with the Head, Field Operations & Strategic Engagement to develop and implement strategies to improve patient access to therapy, ongoing support, and service delivery.
• Collaborate with Commercial Training & Development to coordinate comprehensive training and onboarding programs for new PALs, ensuring proficiency in program protocols and procedures and fostering a culture of continuous learning.
• Provide ongoing coaching and development opportunities to enhance the skills and knowledge of team members.
• Assist the PAL team with prompt resolution of escalated patient inquiries.
• Collaborate with cross‑functional team leadership, as well as external vendors to address patient access or treatment barriers.
• Identify opportunities for process improvement and lead initiatives to enhance operational efficiency and patient experience.
• Monitor and analyze patient and care team feedback and data in performance reports to proactively identify trends and areas for improvement.
• Partner with Patient Safety and Pharmacovigilance (PV) and Complaint Management Quality Systems and Compliance colleagues to report adverse events (AEs) and product quality complaints.
• Ensure compliance with all relevant regulations and standards.
• Prepare and present reports on team performance to senior management.

• Bachelor’s degree and at least 8 years of experience in direct patient support or advocacy; experience with rare disease and/or specialty products with complex administration (e.g., injection, infusion) preferred.
• Minimum of 2 years of direct experience in patient services or field team leadership or related people‑management/oversight role.
• Experience in product launches for orphan or rare diseases with the ability to learn detailed product and disease information.
• Experience in patient education and understanding of and working through reimbursement obstacles.
• Familiarity with HIPAA guidelines, FDA requirements, and OIG Compliance guidelines.
• Strong analytical skills with the ability to report insightful regional activity and make informed decisions.
• Ability to work effectively and autonomously in a team environment and communicate with cross‑functional leaders, vendors, and other partners.
• Professional, proactive demeanor with excellent interpersonal, written, and verbal communication skills.
• Strong leadership and team management skills.
• Adherence to all company compliance programs and policies is required.

• 401(k) plan with company match
• Medical, dental, and vision plans
• Life and Accident & Dismemberment (AD&D) insurance
• Short and long‑term disability benefits
• Pet Insurance and Legal Insurance
• Employee Assistance Program
• Employee discounts
• Professional development opportunities
• Health Savings Account (HSA)
  Flexible Spending Accounts
• Various incentive compensation plans
• Accident, Critical Illness, and Hospital Indemnity Insurance
• Mental Health resources
• Paid leave benefits for new parents

The annual base salary for this position is $200,000 – $215,000
. Actual salary will vary based on qualifications and experience; some positions may include a company car or car allowance and eligibility to earn commissions/bonuses.

• Seniority level:
  Director
• Employment type:
  
  Full‑time
• Job function:
  Health Care Provider
• Industry: Staffing and Recruiting
• Location:
  
  Manhattan, NY