Residence Manager

The Residence Manager will oversee the daily operation of the assigned residence, providing direct supervision of Direct Support Professionals (DSPs), ensuring individuals receive quality supports, managing the budget, and overseeing the day‑to‑day operations and systems critical to the program’s smooth running.

The Center for Family Support (CFS) mission is to provide support and assistance to individuals with developmental and related disabilities. CFS is the first agency in New York to achieve the Council on Quality and Leadership Certification (CQL), a testament to our commitment to enhancing the quality of life for people with disabilities.

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

• Coordinate, implement, and evaluate individual program plans, maintaining records in compliance with OPWDD and state/federal regulations.
• Hire, train, and supervise DSPs to complete job responsibilities.
• Orient and evaluate residential staff, manage progressive discipline and staff development, and secure records confidentially.
• Implement all policies, procedures, and programs of the facility and CFS in accordance with OPWDD regulations and guidelines.
• Attend, participate in, and monitor all team meetings, including interdisciplinary, individual service plan, and clinical meetings.
• Participate in agency standing committee meetings, training, and activities outside the residence.
• Ensure timely submission of required paperwork (payroll, Res Hab, Incident Reports/Investigations, etc.) using the Manager’s Weekly Report to monitor systems.
• Maintain the residence’s physical plant to meet regulatory requirements.
• Ensure all staff complete mandatory training (SCIP, AMAP, CPR/First Aid, Corporate Compliance, Choking Prevention, etc.) in a timely manner.
• Model and perform all aspects of individuals’ program plans, ensuring staff understand and implement each plan using a person‑centered approach.
• Be on call to respond to emergencies, incidents, safety hazards, and staffing issues.
• Facilitate communication with day programs and related work sites to enhance comprehensive case management.
• Review daily therapy documents (checklists, t‑logs, medical information) and address issues promptly.
• Conduct record reviews to ensure compliance, identify potential problems, and communicate information to relevant parties.
• Develop and maintain relationships with family members and advocates, addressing concerns as they arise.
• Work schedule and location may change based on departmental needs.

• High School Diploma or GED required.
• Bachelor’s degree in Health and Human Services or a related field preferred.
• 3+ years of experience in developmental disabilities, with 1+ years in program supervision.

USD $66,500.00 - USD $68,000.00 /Yr.

The Center for Family Support provides equal employment opportunities to all. We celebrate the wonderful qualities that make each of us unique and greatly value how they enrich the work we do. If you want to work with a caring group of people making a difference in the lives of the people we serve, apply today!