Trainer; Quality Assurance Specialist

Lead with Good Purpose

Goodwill Greater New York and Northern New Jersey (GWNYNJ) believes that the power of work and sustainable fashion is how we unlock the good in our communities. For over 100 years, we have helped people get jobs, stay employed, and progress in careers across New York and Northern New Jersey. If you’re a community member who is passionate about supporting others and believes in the power and potential of people, we want to hear from you!

We’re on the hunt for our next Contract Trainer/QA Specialist. As someone who is passionate about empowering others and ensuring top-quality service, this individual will champion excellence through quality assurance. This individual thrives on clear standards, continuous learning, and making a real impact by coaching and guiding others on how to be better.

• Develop trainings /curricula and work with all team members to train them in policies and standard operating procedures to ensure contract compliance.
• With oversight from Director of PACE and in partnership with Compliance Officer, develop standard operating procedures for the PACE program.
• Work with data analytics, IT, and finance teams to develop regular reports that inform leadership and that ensure quality assurance and contract compliance.
• Monitor program compliance with internal policies and external regulations (e.g., government contracts, grant requirements).
• Conduct audits and case reviews to assess service quality, documentation accuracy, and adherence to protocols.
• Develop and update QA tools like checklists, dashboards, and reporting templates.
• Analyze data and trends to identify gaps, risks, and opportunities for improvement.
• Support continuous quality improvement (CQI) initiatives by recommending and tracking corrective actions.
• Collaborate with team members to implement QA findings and improve service delivery.
• Stay current on best practices, accreditation standards, and relevant laws or policies.

• BA/BS degree or 5 years of related experience in HRA areas.

• Must be proficient in training policies and procedures.
• Must be a highly motivated professional with effective presentation skills and experience in facilitating and training others.
• Must be proficient in Microsoft Excel.
• Flexible and able to respond to the changing needs of the contract.
• Proven ability to work with diverse populations.
• Exceptional interpersonal skills, including active and reflective listening, motivational interviewing, authentic communication, and conflict resolution.
• Highly effective problem‑solving and follow‑up skills.
• Ability to focus deadlines and details.
• Excellent networking skills.
• Record‑keeping, case noting, HIPAA compliance, and maintaining confidentiality.

• Proposed hiring range of $44,000 to $49,000.
• Generous Time Off policy to use when you need it.
• Health, wellness and financial resources to help you achieve your personal goals.
• Robust health benefits including medical, dental, vision, parental leaves and company‑sponsored life insurance.
• Retirement matching programs and contributions.
• Transit and commuter benefits.

We believe in creating space for everyone to do their best work and have individual and collective impact. We believe in challenging the status quo and setting ambitious goals in the name of doing more good. We believe that being your best self and helping others do the same is how we bring our mission alive. Even if you don’t think you meet all the qualifications listed for the job, we would love to hear from you!

If you need assistance with your application, please reach out to human resources