Patient Services Manager

Role Overview

Elevate the Patient Journey:
Lead Service Excellence at NYC Health + Hospitals/Woodhull.

Sodexo is seeking a highly organized and service-oriented Patient Services Manager 2 to join our team at NYC Health + Hospitals/Woodhull
, a 250-bed facility located in Brooklyn, NY
. This hospital is part of the largest public healthcare system in the country and serves a diverse and dynamic community.

At Woodhull, the Food & Nutrition Services department supports inpatient and outpatient care with over 700 meals served daily, utilizing a Cook/Chill meal delivery system and a standard patient tray line operation
. The department also provides nourishment to ambulatory care, emergency, behavioral health units, outpatient clinics, and two satellite locations.

The Patient Services Manager 2 will oversee a team of approximately 50 union employees. This role is responsible for ensuring operational excellence in patient food services, managing daily meal service operations, staff scheduling, purchasing, and patient experience initiatives.

Shift: 11:00 AM – 7:00 PM or 12:00 PM – 8:00 PM
Schedule: Rotating weekends (1 weekend per month) and some holidays required

At Sodexo, we are committed to making a meaningful impact on the quality of life for patients, staff, and communities we serve. Join a healthcare team where your leadership and service mindset can thrive in one of New York City's most impactful medical institutions.

Apply today and become part of a mission-driven team that’s shaping the future of healthcare food service.

• Supervise patient meal service operations, including tray line and Cook/Chill service delivery
• Oversee patient food service production, meal rounding, and patient menu reviews
• Serve as a liaison between dietitians, nursing managers, and patient care units
• Manage food and supply purchasing, ordering, and inventory control
• Regularly analyze patient satisfaction data; implement action plans to improve outcomes
• Lead employee scheduling, training, and performance management, including disciplinary processes and documentation
• Maintain compliance with HACCP, Gold Check Standards, food safety, and sanitation protocols
• Train and develop employees in service excellence, safety, and Sodexo operational standards
• Collaborate with the culinary team to quickly resolve food-related issues or complaints
• Participate in patient safety and experience committees and support hospital initiatives

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

• Minimum 2–3 years of food service or patient services management experience; healthcare setting preferred
• Prior experience managing unionized staff strongly preferred
• Strong leadership and interpersonal communication skills
• Experience in staff development and performance management
• Knowledge of HACCP and food safety guidelines;
  Serv Safe certification preferred
• Proficiency in scheduling, purchasing, and operational systems
• Ability to work a flexible schedule, including weekends and holidays as needed
• Commitment to delivering an outstanding patient dining experience

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike.

We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You…