Office Assistant - NYU Langone South Shore Heart - Rockville Center

NYU Langone Hospital—Long Island is a 591-bed university‑affiliated medical center, which offers sophisticated diagnostic and therapeutic care in virtually every specialty and subspecialty of medicine and surgery. We are a major regional healthcare resource with a deep commitment to medical education and research, offering a full complement of inpatient and outpatient services. At NYU Langone Health, equity and inclusion are fundamental values.

We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace inclusion and individual skills, ideas, and knowledge.

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We have an exciting opportunity to join our team as a Office Assistant - NYU Langone South Shore Heart - Rockville Center. In this role, the successful candidate is responsible for providing basic front‑desk support for clinical intake operations. May be responsible for pre‑authorizations and certifications with the exception of surgical procedures.

• Performs other duties as assigned
• Provides reception assistance (e.g., greet patients, answer calls, direct requests to proper individual). Screens telephone callers in a pleasant and professional manner; handles calls; takes messages or directs caller to appropriate person or area. Schedules routine appointments, follow‑ups for visits and procedures that do not require or have already been pre‑authorized. Refers all inquiries regarding pre‑authorizations/certifications to the appropriate person. Responsible for collecting and completing any patient‑related documents.
  
  Assists patient in enrolling in Patient Secure if necessary. Responsible for daily confirmation of patient appointments, with appropriate notations in system. Maintains schedule to ensure no gaps in scheduling system.
• Responsible for patient check‑in and check‑out. Gathers all patient demographic related data and materials from patients and/or their representatives. Obtains insurance information (, member group #s, etc.), verifies insurance eligibility electronically, takes their picture and asks them to use Patient Secure. On subsequent visits, asks them to verify demographic info and makes any necessary edits. Collects and asks patients to sign patient‑related documents including HIPAA, MSPQ, ABN, etc.
  
  Follows up with patients and/or their representatives, physician offices, etc., to gather missing data and materials in order to complete the intake process, or refers to more senior level staff.
• Responsible for collecting co‑pays and any other balances owed to institution. Scans all necessary documents (insurance cards, lab requisitions, etc.) into the intake system. Monitors intake work queue for timely intake completion.
• May be responsible for pre‑authorizations and certifications with the exception of surgical procedures. Ensures that appropriate procedure and diagnosis coding is utilized in the pre‑certification and verification process and questions physicians, if appropriate, to ensure accuracy and completeness of information.
• Assists patients who have a question regarding insurance coverage. Refers patients who are in need of counsel on financial matters based on established criteria (e.g., denial of electronic insurance eligibility, ABN questions/concerns, questions regarding insurance or pay‑or restrictions, making payment, multi‑plan determinations, any and all issues/questions/concerns relating to financial matters) to the appropriate business office contact.
• Maintains cooperative and professional relationships with physicians, nurses and office and clinical staff. Types routine material such as forms and letters, envelopes, etc. Types materials neatly, accurately and according to instructions.
• Answers patient questions to ensure understanding and patient satisfaction, or refers them to more senior level staff. Maintains confidentiality on matters to which they are privileged.
• Maintains and receives files for area. Maintains files in organized and up‑to‑date manner in order to…