Sr Case Manager​/Case Manager, St. Hilda's House

Senior Case Manager / Case Manager – St. Hilda’s House

Position: Senior Case Manager/Case Manager

Location: Manhattan (Hamilton Heights)

Reports to: Program Director, St. Hilda's House

Function: Provides case coordination and delivers community rehabilitation services.

• Monday – Friday: 11:00 am – 7:00 pm
• Sunday: 9:00 am – 5:00 pm
• Monday: 7:00 am – 3:00 pm
• Tuesday – Thursday: 9:00 am – 5:00 pm

• Conduct regular home visits for assigned caseload.
• Obtain psychosocial histories and perform functional skills assessments.
• Establish and maintain liaison with primary psychiatric providers.
• Ensure access to psychiatric, substance abuse, and medical services, and entitlement benefits.
• Administer standardized health screening tools.
• Monitor client medication, including adherence and side‑effects.
• Develop individualized rehabilitation plans (Service/Support Plans) in consultation with the treatment team.
• Deliver community rehabilitation services such as assertiveness training, community integration, daily living skills, health services, medication management, parenting training, counseling, skill development, socialization, substance abuse services, and symptom management.
• Document client responses, progress and regressions, and update plans regularly.
• Train clients in safety procedures and conduct fire drills and self‑preservation tests.
• Prepare residents for transition to independent living and make necessary referrals.
• Facilitate crisis intervention during emergencies.
• Staff the emergency phone on a rotating basis.
• Maintain client charts and submit required notes and reports, including incident reports.
• Oversee apartment maintenance, inventory furniture, and alert the program director to maintenance issues.
• Attend in‑service training as requested.
• Provide coverage as needed for other staff on the program team.
• Serve as a “Qualified Mental Health Staff Person.”
• Perform duties assigned by the supervisor.

• Senior Case Manager: M.A. in psychology or a human services related field, or B.A. with a minimum of 3 years of direct care experience. Master’s preferred. Experience with adults with serious mental illness is preferred.
• Salary: $58,034 plus generous benefits.
• Case Manager: B.A. or A.A. in psychology or a human services related field, with a minimum of 3 years of direct care experience. Experience with adults with serious mental illness is preferred.
• Salary: $50,078 plus generous benefits.
• Strong written and verbal communication skills required.

Please include a resume, cover letter, and contact information for 3 professional references.

ACMH is committed to the mental and physical wellbeing of vulnerable New Yorkers and is a leader in outreach, engagement, care management, rehabilitation, crisis support, and supportive housing. ACMH seeks to become an anti‑racist organization and promote actionable change for equity at all levels.

ACMH is an equal‑opportunity employer and does not discriminate in employment decisions based on race, color, creed, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, mental or physical disability, marital status, veteran status or citizenship status.