Associate Director-NS530101

JOB SUMMARY

Under the general supervision of the Vice President, the Associate Director will supervise and coordinate activities of assigned staff. The Associate Director will support case managers work with tenants in permanent supported housing to continue living in the community with appropriate wraparound services. The Associate Director will directly supervise the case managers to ensure all programmatic, operational, and client care services are up to standard with organizational values and funding sources.

• Assists the Program Director and case management staff in providing quality clinical and crisis management services across the supported housing system, primarily through consultation and training.
• Maintains a caseload of consumers, although primary services (counseling, service planning, apartment visits, etc.) are the responsibility of the case management staff.
• Organizes and facilitates internal case conferences as needed, working with staff to design and implement person-centered, evidence-based interventions to resolve clinical/compliance issues, motivate consumers, and determine the disposition of cases.
• Conducts weekly rental arrears meetings and high-risk meetings with the Health Connect team.
• Ensure monthly chart audits are completed and reviewed.
• Completes monthly rental arrears tracking and supportive housing tracking forms.
• Reviews ICL’s referral list and conducts meetings with class members alongside Peer Specialists.
• Send emails to admit and discharge class members to the ICL Hope Team.
• Discharges class members in the CORE system.
• Manages housing inventory, including coordination with landlords to return keys for de-leased or vacant units.
• Ensures emergency preparedness plans are in place and regularly updated.
• Attends external case conferences on behalf of the Program; participates in decision-making regarding discharge planning to/from SH programs, inpatient settings, detox/rehab programs, etc.
• Participate in determining readiness for transition to supported housing, including helping staff identify and address skills training needs.
• Immediately reports serious incidents, allegations of abuse, incidents or sensitive situations and complete incident reports to the Vice President.
• Responsible for conducting clinical meetings to address clinical concerns.
• Review and evaluate recipients' progress about measurable goals described in treatment and care plans.
• Interview recipients, review records, and confer with other professionals to evaluate individuals’ mental and physical condition and to determine their suitability for participation in a specific program.
• Intervene as an advocate for recipients or recipients to resolve emergency problems in crisis.
• Modify treatment plans to comply with changes in recipient status.
• Coordinate counseling efforts with mental health professionals and other health professionals such as doctors, nurses, and social workers.
• Attend training sessions to increase knowledge and skills.
• Plan and implement follow-up and aftercare programs for recipients to be discharged from treatment programs.
• Conduct chemical dependency program orientation sessions.
• Counsel family members to assist them in understanding, dealing with, and supporting recipients or recipients.
• Performs other job-related duties as assigned.

• Ability to coordinate activities of staff and integrate as part of a multidisciplinary team.
• Ability to manage multiple projects, delegate tasks, and ensure completion of all tasks assigned and delegated.
• Ability to manage resources.
• Ability to solve problems effectively.
• Ability to work with consumers/residents, families, and staff in a caring and respectful manner and with due understanding of and consideration for cultural differences.
• Ability to serve as a role model to residents/consumers.
• Ability to develop, evaluate, implement, and modify a case management plan, meeting all deadlines and productivity standards.
• Ability to complete written forms and reports accurately and timely.
• Ability to communicate effectively with staff, consumers/residents, families, and the public.
• Ability to prepare accurate and timely…