Program Assistant

Overview

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Day Shift - 7.5 Hours (United States of America)

The Program Assistant plays a key role in supporting the Youth ACT team by ensuring smooth day-to-day operations and serving as a vital connection between families, providers, and staff. This position is responsible for managing program communications, maintaining accurate records, assisting with billing and authorizations, and supporting the clinical team in both routine and urgent situations. The ideal candidate is detail-oriented, adaptable, and dedicated to helping youth and families access essential mental health services.

• Manage incoming program calls, provide information, respond to non-clinical inquiries, and direct calls appropriately.
• Take and relay messages, triage calls based on urgency, and dispatch the clinical team in response to crises.
• Open and close charts, file documentation, and prepare records for supervisor review.
• Respond to all requests from CSPOA in a timely manner.
• Complete medication prior authorizations as needed.
• Run and review billing reports to ensure accuracy and collaborate with the clinical team to resolve discrepancies.
• Verify monthly account registrations and coordinate with the patient access team to resolve issues.
• Provide general administrative support to the clinical team as needed.
• Perform other related duties as assigned.

• Bilingual Spanish strongly preferred.
• High School Diploma or GED required; some college coursework required.
• Strong organizational and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Commitment to supporting youth and families in accessing mental health care.

Monday-Friday; various hours

Salary: $55,000

Richmond University Medical Center is committed to equality of opportunity in all aspects of employment and provides full and equal employment opportunities to all employees and potential employees without regard to race, color, national origin, religion, gender identity, sex, sexual orientation, pregnancy, childbirth and related medical conditions and needs including lactation accommodations, physical or mental disability, age, immigration or citizenship status, veteran or active military status, genetic information, or any other legally protected status.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!