Manager, Sales Operations
Listed on 2026-01-12
-
Healthcare
Why Charlie Health?
We are currently facing a nationwide mental health epidemic marked by rising rates of depression, anxiety, trauma, substance use disorders, and suicide. At the same time, those seeking help often encounter barriers—whether geographic, financial, or systemic—that prevent them from receiving timely and effective care. This urgent need calls for a reimagined approach to behavioral health treatment.
At Charlie Health, our mission is to connect the world to life-saving mental health treatment. Our innovative virtual programs combine curated group sessions, individual therapy, and family therapy, delivered through personalized, evidence-based treatment plans designed for sustainable healing from the comfort of home. By connecting individuals with shared experiences and fostering supportive communities, Charlie Health provides a pathway to long-term recovery, with over 90% of our clients seeing improvement in their most challenging mental health symptoms.
Every member of our team shares a deep commitment to this mission. If you’re driven to make a meaningful impact, we invite you to join us in reshaping the future of mental healthcare.
About The RoleThe Manager of Sales Operations will be a leader on the Sales Operations team at Charlie Health. As the Manager of Sales Operations, you will play a critical role in driving efficiencies and improving our Go-to-Market strategy for our Clinical Outreach team. The ideal candidate will play a crucial role in optimizing our sales processes, driving efficiency, and ensuring the overall success of our Clinical Outreach team.
You will be responsible for partnering with leaders on the Clinical Outreach team.
We’re a team of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. If you’re inspired by our mission and energized by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way, apply today.
Responsibilities- Oversee and guide the Sales Operations team, providing support to enhance team performance
- Collaborate with Clinical Outreach leadership to develop and implement strategic initiatives that align with overall business objectives
- Leverage customer acquisition data to evaluate our go-to-market strategies and improve efficiency and effectiveness of our Clinical Outreach team
- Partner with Clinical Outreach leadership to implement best practices to enhance lead / opportunity creation and conversion
- Drive the creation of new initiatives for the Outreach team aimed at improving overall productivity per rep or driving down customer acquisition cost
- Develop frameworks to pilot new strategies and evaluate their efficacy
- Lead the implementation of new initiatives to optimize sales operations
- Monitor and report on the return on investment (ROI) from implemented initiatives.
- Utilize data-driven insights to evaluate the performance of the sales team and identify areas for improvement
- Develop and maintain analytics, dashboards, and reporting systems using SQL and Tableau to track KPIs for our Go-to-Market function
- Leverage SQL for advanced data querying and Tableau for data visualization to deliver actionable business insights and enhance decision-making
- Partner with the Growth Strategy and Finance teams to develop accurate admission forecasts and plans
- Partner with leaders across the organization to set Outreach targets and goals based on market trends and company objectives
- Oversee the implementation and optimization of sales technologies and tools to support the sales team
- Stay informed about the latest sales technologies and recommend enhancements to improve efficiency
- Collaborate with other departments, including Marketing, Finance, and Clinical Operations, to ensure alignment and cohesion in overall business strategies
- Foster strong communication channels between Clinical Outreach / Sales Operations and other relevant teams to enhance…
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).