Office Specialist PRN

Office Specialist PRN – HCA Healthcare (Independence Park Imaging)

We are looking for a dedicated Office Specialist PRN to support patient care and our busy imaging center. Join Independence Park Imaging, a part of HCA Healthcare, and contribute to our commitment to patient well‑being.

• Comprehensive medical coverage including prescription drugs, behavioral health, telemedicine, and free Air Med medical transportation.
• Dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity). Also auto and home insurance, identity theft protection, legal counseling, long‑term care coverage, moving assistance, pet insurance.
• Fertility and family building benefits through Progyny.
• Free counseling services and resources for emotional, physical and financial wellbeing.
• Family support, including adoption assistance, child and elder care resources and consumer discounts.
• 401(k) plan with 100% match on 3% to 9% of pay.
• Employee Stock Purchase Plan.
• Retirement readiness and rollover services plus preferred banking partnerships.
• Education assistance (tuition, student loan, certification support, dependent scholarships).
• Colleague recognition program.
• Time Away From Work Program (paid time off, paid family leave, long‑ and short‑term disability coverage and leaves of absence).

• Answer all incoming phone calls promptly and courteously, respond to voicemail messages, and redirect calls to the appropriate personnel.
• Navigate payer systems and websites to determine coverage and patient financial responsibility.
• Verify insurance and collect co‑pays, while updating patient demographics.
• Obtain pre‑authorization or medical necessity documentation for procedures.
• Run state license checks and OIG sanctions checks on providers, relay results to relevant parties.
• Schedule, reschedule, and register patients for procedures using Center’s IT systems.
• Manage release of information to providers and patients in a HIPAA‑compliant manner.
• Generate day‑end reports from Meditech for unresolved items.
• Scan, file, and manage paper documentation; fax or phone results as needed.
• Provide patient preparation materials and instructions, log dispensing activities.
• Sort incoming mail and process correspondence, including credit card payments and payment plan setups.
• Problem‑solve to ensure the best patient experience even when encountering barriers.
• Make outbound calls such as appointment reminders, missed appointment recovery, and schedule patients accordingly.
• Perform other related duties as assigned by the immediate supervisor.
• Coordinate and/or participate in orientation and training of new staff under guidance of the Center Director.

• Knowledge of data entry techniques.
• Ability to learn and use various IT platforms.
• Understanding and ability to explain health insurance benefits.
• Effective communication with patients, referrers, insurance providers, and billing offices.
• Proficiency with computer, 10‑key calculator, fax machine, and photocopier.
• Strong organizational skills.
• Ability to establish and maintain effective working relationships with staff, referral sources, and patients.
• Capacity to maintain confidentiality and demonstrate integrity.

• High School Diploma or GED required.

• One year of customer service experience in a medical environment involving patient registration and application of health plan benefits preferred.

Independence Park Imaging is a top‑line freestanding emergency department and imaging center located in Richmond’s West End, serving the surrounding communities. The facility is ACR accredited and known for its warm, caring staff.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. Recent estimates show HCA Healthcare spent approximately $3.7 billion on charitable care and other uncompensated expenses.

“Bricks and mortar do not make a hospital. People do.” – Dr. Thomas Frist, Sr., HCA Healthcare Co‑Founder

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.