Patient Portal Liaison

Role:

Patient Portal Liaison

Remote

$32/ Hr - $37/ Hr

• Telephonic delivery of patient support services
• Serve as a liaison between patient, professional health care departments and Central Office management
• Helping to guide patients in need of medical services.
• Reviewing relevant information in the Electronic Medical Record
• Collaborative Coordination of appointments for patients at H+H Facilities
• Tracking the results of outreach calls made to patients
• Understanding the value-based payment metrics driving patient outreach
• Communicating with patients in a caring, empathic, and culturally competent manner

• One year experience
• Basic Excel skills
• Patient or customer outreach/interactions
• Strong interpersonal skills, both verbal and written.
• Excellent customer service skills.
• Must be able to type 25 to 35 wpm.
• Strong internet and computer skills.
• Have a professional manner.
• Strong training experience.

• Bilingual is a plus
• Strong communication skills
• Organized
• Experience meeting productivity targets is a plus
• Cultural competency and appreciation for health equity
• Experience with NYC H+H and/or the communities in which it serves.
• Ability to work some evenings and/or weekends to increase patient reach rate is a plus

• High School Diploma or GED required.
• BA or currently enrolled in a BA program,
• Bi-lingual skills are strongly preferred (Spanish, Mandarin, Russian, French, Cantonese, Korean, Urdu, other) Preferred.