Optician; FGP - Manhattan, Ophthalmology

Position Summary

We have an exciting opportunity to join our team as an Optician (FGP)
* Manhattan *. In this role, the successful candidate (the FGP Licensed Optician) (multiple locations) will play a crucial role in providing exceptional eye care services to NYU Langone Health patients across Manhattan and Brooklyn. We are expanding our optical retail business to serve our growing patient population, and we are looking for a skilled and experienced licensed optician to be a part of this exciting growth story.

This role will be responsible for assisting customers in selecting and fitting eyeglasses and contact lenses, providing guidance on frame styles and lens options, and promoting exceptional patient experience in high-volume ambulatory settings.

• Engage and create a personalized experience with each patient to select eyeglasses and contact lenses based on their prescriptions and personal preferences.
• Use your expertise to explain prescription terminology and product offerings to customers.
• Educate patients on lens options, including materials, coatings and tints.
• Take and record accurate measurements, adjust and fit eyewear and execute details with accuracy.
• Check that all finished eyewear meets our optical standards, as well as patient requirements and requests.
• Adjust, repair and clean eyewear to ensure optimal comfort and functionality.
• Collaborate with the Optometrists and Ophthalmologists to ensure seamless patient care.
• Maintain accurate records of customer prescriptions, orders, and payments.
• Perform daily operations including processing sales transactions, ordering lenses, processing insurance orders, business and CRM functions.
• Ensure cases and displays are properly maintained and stocked.
• Conduct inventory and cycle counts.
• Effectively execute marketing and promotions to increase sales and brand awareness for NYU Langone Health’s optical retail stores.
• Stay up to date with the latest trends in eyewear fashion and technology.
• Ability to assist where needed at NYU Langone optical retail locations.
• Drives consistency in every patient and colleague encounter by embodying the core principles of our FGP Service Strategy CARES (Connect, Align, Respond, Ensure, and Sign-Off).
• Other responsibilities as assigned.

• Previous experience as a Licensed Optician required minimum 3 years.
• NYS Ophthalmic Dispenser license required.
• Excellent customer service skills with the ability to build rapport with patients.
• Strong knowledge of optical anatomy, lens materials, and frame styles.
• Vendor and Inventory Management experience.
• Must be able to develop, track, and achieve sales goals.
• Detail-oriented with strong organizational skills.
• Proficient in using optical retail management systems.
• Knowledge of Insurance and Vision Plans and comfortable working with an EHR system.
• A clear, effective, and professional communicator breaking down technical terms for patients to easily understand.
• Knowledge of current and emerging optical market.

• NYS Ophthalmic Dispenser License

• Knowledge of contact lens and fittings.
• Knowledge of Ophthalmic Testing (Auto Refraction, Eye Pressure, Visual Acuity, and Fundus Photo) to assist an Ophthalmologist.
• Individual must be able to multitask and work in a fast-paced environment.
• Must be organized and pay close attention to detail.
• Qualified candidates must be able to effectively communicate with all levels of the organization.

NYU Grossman School of Medicine provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents. At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package.

Our offerings provide a robust support system for any stage of life, whether it's developing your career, starting a family, or saving for retirement. The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time-off program and employee resources groups for peer support. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care.

The benefits and wellness package is designed to allow you to focus on what truly matters. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family.

NYU Grossman School of Medicine is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online. View NYU Grossman School of Medicine's Equal Employment Opportunity…