Optometric Assistant Part Time

Overview

The Clinical Specialist/Optometric Assistant is a part‑time role at Visionworks of America. The primary responsibility is to support onsite and remote eye examinations by preparing patients, conducting pre‑exam diagnostic tests and ensuring a positive patient experience.

• Complete patient registration, gather and submit pertinent data including medical and ocular history into EMR.
• Assist the on‑site optometrist with patient care and eye examinations; clearly explain testing procedures and document results.
• For remote appointments, conduct remote eye exam procedures: pre‑testing, specialty testing, initiating and coordinating video conferencing between patients, remote technicians, and optometrists.
• Transition patients to retail associates after examination, conveying doctor recommendations.
• Communicate Medicare or other insurance plan benefits to patients.
• Pre‑authorize insurance according to standard operating procedures.
• Schedule appointments, manage exam books, contact patients for no‑shows and cancellations.
• Maintain patient flow to allow for doctor effectiveness.
• Triage ocular emergencies, schedule annual eye exams, answer clinical questions in person and by phone.
• Document complete and accurate patient records and maintain data integrity in EMR.
• Educate patients on contact lens insertion, removal, cleaning and handling.
• Order diagnostic contact lens trials and coordinate dispensing.
• Keep a clean and safe environment: maintain equipment, supplies and cover equipment nightly.
• Participate in specialized training and obtain required clinical certifications.
• Adapt to flexible schedules, including travel to other Visionworks locations.

• Minimum of one (1) year related experience in optical or healthcare support.
• Optical or healthcare background preferred.
• High school diploma or GED equivalent.
• Basic training provided by Visionworks.

• Patient advocate with excellent customer service skills.
• Effective communicator and team player.
• Detail oriented, organized and able to multitask under pressure.
• Energetic, self‑motivated and problem‑solving.
• Ability to read and interpret insurance forms.
• Familiar with electronic data entry and software platforms.
• Proficient in English reading skills.

• Work changing schedules, including travel between stores.
• Use computers, tablets and pre‑testing instruments.
• Frequently lift or move up to 20 lbs.
• Frequently stand, walk, reach, bend and use hands/fingers.
• Fair noise level in locations (moderate).

All associates must comply with HIPAA (1996) and company privacy & security training. Access to PHI, cardholder data or confidential information requires strict data protection compliance.

Visionworks is an equal opportunity employer, committed to hiring and advancement without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, veteran status or any other protected status designated by federal, state or local law.

Pay Class:
Part Time, 20‑29 hours per week. Pay Rate: $18‑$27 per hour. Competitive pay and benefits include incentive pay, wage upgrades, overtime opportunities and a shared benefits portfolio. Union collective bargaining agreement applies to eligible positions.