Operations Specialist, Venture

Our mission: to eliminate every barrier to mental health.

At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology,
Precision Mental Healthcare , empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.

We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in‑class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers.

We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.

We are looking for an Operational Specialist, New Venture to join our team, specifically supporting an exciting new business initiative and reporting into Operational leadership. This role will serve as the first operational support hire for our new venture team, and will be focused on managing and responding to support inquiries, the accurate and timely billing of clients, and managing insurance claim submissions.

As the first hire in this support function, this person will also help in creating scalable processes for future team members to use.

We are only considering candidates based on the East Coast, with a strong preference for those located in the New York City area.

• Create processes and manage end-to-end billing cycle for the new venture business line, including eligibility verification, claim submission, payment posting, and denial management.
• Create and maintain operational documentation that can be used to educate and train future and cross-functional team members.
• Accurately prepare and submit insurance claims and invoices, including super bills, to ensure timely reimbursement.
• Investigate and resolve claim denials and rejections efficiently, communicating with insurance carriers to appeal or correct claims as needed.
• Actively investigate, troubleshoot and address issues, providing clear explanations and guidance to internal and external stakeholders.
• Manage and respond to support inquiries from clients and providers regarding the use of our platform in a timely manner.
• Identify and implement process improvements to enhance support efficiency and reduce manual efforts.
• Educate clients and providers on billing processes, insurance plan benefits, and financial responsibilities related to the new venture's services.

• Effective Issue Resolution: Efficiently resolves issues, leading to high satisfaction with support.
• Accurate & Timely Billing: Consistently achieves high rates of clean claim submissions and timely payment processing, minimizing denials and rejections.
• Operational Efficiency: Contributes to the development and streamlining of billing processes for the new venture, demonstrating adaptability and proactive problem-solving in a dynamic environment.
• Financial Health Contribution: Directly supports the financial health of the new venture through diligent claim management and accurate payment reconciliation.
• Strong Communication: Provides clear, concise, and empathetic communication regarding billing matters to clients, providers, and internal teams.

• 1-3 years in customer support facing role at a software or SAAS company
• Experience in medical billing, preferably within a healthcare or mental health setting, preferred, but not required
• Strong understanding of healthcare claims,…