Front Office Manager Job New York New York USA,Healthcare

Location: New York

Purpose:

As the front desk coordinator, you are the first and last impression a patient has of our office. Your job is paramount to the success of our practice. Your interactions need to highlight our office core values from the initial telephone contact until the patient comes into the office. Your job is to ensure the patient experiences VIP care throughout their entire experience with our practice.

Administrative:

Verify and update patient information.

Schedule new patients and guide them through appointments.

Answer and manage all new patient calls and emails.

Mark and signal in the schedule upon patient arrival using the blue note system to communicate room-readiness.

Monitor the schedule proactively, adjusting to minimize patient wait times and ensure smooth workflow.

Manage external doctor care with follow-up and follow-through.

Coordinate hygiene appointments and keep 90% of patients active.

Maintain a 1.5-month waitlist for patient appointments.

Have a running list of “ASAP” patients to fill cancellations and keep schedule capacity at 95-100%. Actively manage hygiene appointments.

Schedule follow-up appointments for each patient before they leave the office.

Collect payments at the time of treatment and be familiar with Accounts Receivable and Dentrix Ascend.

Safeguard patient privacy and confidentiality.

Responsibilities:

Serve as the first point of contact and concierge for patients upon arrival.
Maintain a professional appearance and remain engaged with patients, avoiding personal cell phone use during work hours.
Collaborate with other front desk staff when multitasking, prioritizing patient needs.
Demonstrate flexibility and attentiveness to enhance patient experience.
Understand each patient's scheduled procedure, room assignment, and provide appropriate support.
Ensure patient rooms are prepared and offer refreshments, noting comfort preferences.
Assist in tracking, monitoring, and communicating with patients throughout their Apa Experience journey.
Stay informed of all activity in operatory rooms, including patient status, treatment plans, and room needs.
Ensure all lab items and parts needed for procedures are ready the day prior.
Complete lab prescriptions and address any work that needs to be sent out.
Ensure client comforts are available for the Dental Assistant prior to appointments.
Continue developing personal sales techniques to maximize patient conversion.
Demonstrate in-depth knowledge of each patient's process and treatment plans.

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