Community Liaison Worker - Level 2

Provider Careers at NYC Health + Hospitals

NYC Health + Hospitals/Bellevue is America s oldest public hospital, established in 1736. Affiliated with the NYU School of Medicine, the 844-bed hospital is a major referral center for highly complex cases, with its 6,000 employees including highly skilled, interdisciplinary clinical staff. It sees more than 110,000 emergency room visits and 700,000 outpatient visits annually. Bellevue is an academic medical institution of international renown.

We have served as an incubator for major innovations in public health, medical science, and medical education. Bellevue is a Level I Trauma Center delivering around-the-clock care in adult, pediatric, psychiatric and pediatric psychiatric emergencies as well as in the nationally-designated categories of cardiology, neurology, toxicology, and neonatology. In addition to providing comprehensive inpatient and outpatient state-of-the-art care Bellevue is a city-wide medical specialty referral source.

Bellevue s clinical centers of excellence include:
Emergency Medicine and Trauma Care;
Cardiovascular Services;
Designated Regional Perinatal Center and Neonatal Intensive Care Unit (ICU);
Comprehensive Children s Psychiatric Emergency Program; and Cancer Services.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Purpose of Position
:
This class of positions encompasses work of varying degrees of difficulty and responsibility in the performance of liaison functions between City agencies, local residents, and community organizations, in order to: provide assistance, obtain participation and support for housing development and community development and implement public service programs. Performs tasks in the field or in an office, as assigned. Supervises staff.

All personnel perform related work.

Under general supervision, performs duties involving liaison activities between City agencies, local residents, and community organizations.

Examples of Typical Tasks
:

• At a higher level, performs the duties of Assignment Level I:
  • Interviews local residents, landlords, government personnel, business people and youths to solicit support for community development programs, to ascertain needs of communities and to determine courses of action to meet those needs which are acceptable to the communities.
  • Interviews staff and representatives of governmental, educational, and social agencies and unions for the purposes of securing information for and transmitting information from community organizations and residents.
  • Assists in the preparation and distribution of informational materials relating to the programs, objectives, and activities of both communities and educational institutions.
  • Assists in the training of subordinate staff.
  • Makes written and oral reports as required.
  • Keeps records related to programs, activities, objectives, etc.
• In addition to performing duties of Assignment Level I at a higher level, also performs the following:
  • Directs staff or works as a team with other community liaison workers in the performance of liaison activities; may supervise or coordinate field office operations or operational units.
  • Consults and maintains liaison with residents, landlords, representatives of community organizations, students, parents, staff of schools, unions and other public and private agencies.
  • Explains programs and policies to community groups and to community liaison contacts and interprets and relays information from the community.
  • Participates in the planning, organization and implementation of programs involving community participation. Collects, evaluates, and reports information regarding community needs and objectives; communicates findings to appropriate agencies for necessary action. Assists in the conduct of outreach programs.
  • Assists in mediating problems between the community and schools, hospitals, and other City agencies for residents and…