Case Manager

Position: 1754A | Case Manager
Location: New York

Join to apply for the 1754A | Case Manager role at Jewish Board of Family and Children's Services

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Join to apply for the 1754A | Case Manager role at Jewish Board of Family and Children's Services

Make a bigger difference

Case Manager

At The Jewish Board, we don’t just make a difference – we make a bigger difference as we serve 45,000 New Yorkers every year. Join our dedicated team that’s been helping communities across New York City for almost 150 years and see just how big of a difference you can make.

Reasons you’ll love working with us:

• If you have a particular age range or population you’re interested in working with, you can find your niche here. Our clients and staff are as diverse as the city we work in, and include people of all cultures, religions, races, gender expressions, and sexual orientations.
• We’re committed to supporting your career development by encouraging mobility and advancement across different program types and jobs.
• With 70 locations throughout the five boroughs, you can work close to where you live.
• 15 days vacation time and generous paid holidays will help you achieve a healthy work/life balance.
• We offer an excellent benefits package with affordable, high-quality health and dental insurance with low co-pays.
• You’ll receive ongoing support through high-quality supervision, specialized trainings from our Continuing Education team, and an education benefit.

How you can make a bigger difference:

PURPOSE:

The Jewish Board’s Adult Residential Division supports adults with serious and persistent mental illness to live in the community with as much independence as possible. Using a non-judgmental, harm-reduction approach, staff model and guide residents to create and meet personalized recovery goals, develop independent living skills, and live in a healthy and secure manner. Our work is guided by principles that underscore the critical importance of stable housing, use a culturally competent and anti-racist lens, and respect the dignity and legitimacy of each individual’s journey.

POSITION OVERVIEW:

The Case Manager is the most senior level of direct care staff working within the Jewish Board’s supportive housing programs to help residents live in the community as independently as possible.

KEY

ESSENTIAL FUNCTIONS:

Resident Support

• Carries a caseload and practices person-centered and collaborative service planning with residents.
• Is assigned the most complex clients; carries a larger caseload than case associates and case assistants
• Ensures service plans are completed and signed by residents according to regulatory guidelines and standards.
• Evaluates and assesses independent living skills using a detailed functional assessment tool or supports residents in using tool for self-assessment. Supports residents in meeting individual goals.
• Supports residents toward the goal of medication management independence, including appropriate person-centered interventions.
• Advocates on behalf of residents with other services providers and in a way that takes into account health disparities and systemic racism.
• Interprets and explains agency policies and procedures to residents.
• May run resident support groups.
• Participates in monthly collaborative walk-throughs of unit/apartment with residents.
• Escorts residents to appointments, as needed.
• Facilitates monthly roommate meetings, when appropriate.
• Assists residents with physically demanding tasks, such as carrying groceries, laundry, and other household items, as needed.
• Heats fully cooked foods, on occasion.
• Resolves crises and de-escalates situations threatening resident comfort and well-being.
• Creates management plans to improve safety and prevent ongoing crises.
• For congregate settings only:
  Performs safety rounds of the program and wellness checks, as necessary.

Administrative Support and Coordination

• Provides services to those residents within the scope of program regulations and agency mission.
• Independently completes regular and timely documentation of all resident interactions, including assessments, service plans and progress, and informational notes.
• Ensures progress notes meet monthly billing documentation…