Client Care Coordinator; Social Worker; Union Hall

Join to apply for the Client Care Coordinator (Social Worker) (Union Hall) role at Children’s Rescue Fund
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This range is provided by Children's Rescue Fund. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$60,000.00/yr - $70,000.00/yr

The Client Care Coordinator is responsible for the overall delivery and coordination of mental health and related services for homeless individuals. The Client Care Coordinator will enhance existing services to include a thorough assessment of clients’ long‑term goals at intake, and collaborate with the case management staff to set achievable goals while establishing linkages within the community to ensure their successful progress towards independent living.

This position will work with individuals at our Union Hall location in Queens, NY.

• Must be a Licensed Master Social Worker (LMSW) in the state of New York upon hire, or obtain licensure within three (3) months of hire
• At least one year of experience in social services, counseling, crisis intervention, family services, preventive services, housing services, or homeless services is strongly preferred
• Knowledge and experience working with diverse cultures and ethnicities
• Expertise in strengths‑based and solution‑focused practice
• Experience facilitating groups for adults
• Proficiency in Spanish and/or French a plus
• Excellent written and verbal communication skills
• Excellent interpersonal skills and computer literacy in Microsoft Office are required

• Complete a comprehensive bio‑psychosocial assessment with each client to understand strengths & service needs
• Provide clear written reports that capture assessment findings & recommendations
• Assist clients who are homeless as they navigate multiple systems & cope with the stressors & anxiety induced by homelessness
• Provide outreach services, crisis intervention, risk assessment, safety planning, & psycho‑education
• Prioritize & conduct unit visits to the high‑risk individuals that are in‑shelter to coordinate safety planning efforts
• Prepare clients to accept services
• Collaborate with ACS and/or prevention services agencies, and participate in conferences to advocate on behalf of clients
• Make appropriate referrals and facilitate linkages between mental health providers, government agencies, and other related community‑based services
• Serve as agency/program liaison between government agencies, community‑based organizations, and/or groups
• Improve access to mental health services for individuals in‑shelter by facilitating in‑person or telehealth services
• Enhance delivery & coordination of mental health & related services
• Work effectively as part of a multi-disciplinary team of service providers to enhance engagement and ensure quality service
• Confer and consult with professional & technical personnel in implementing a multidisciplinary approach to client care & well‑being
• Deliver enhanced mental health services: conduct biopsychosocial assessment, provide on‑site mental health services (short counseling & brief intervention services), coordinate clinical treatment (clinical care coordination) referral, as well as linkage to care (medication management or psychotherapy) & follow-up
• Promote in‑person or telehealth usage by utilizing H+H Express Care & other telehealth service utilization services via other hospitals & mental health providers of the client’s choice
• Utilize DHS Referral Basics: match the need as assessed through the BPS as soon as possible, assist client in scheduling, provide reminders before the appointment, coordinate transportation to the appointment, facilitate access to teletherapy, and provide a warm hand‑off when possible
• Follow up on referral provided to the client: confirm the client was able to attend, how the session went, and address any concerns or questions the client might have; if a client did not attend assist with rescheduling & addressing any barriers
• Utilize motivational interviewing if a client does not want to participate or be linked to treatment; attempt to understand your client’s…