Pharmacy Technician

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At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels, and more than 300,000 purpose‑driven colleagues – caring for people where, when, and how they choose in a way that is uniquely more connected, more convenient, and more compassionate.

We do it all with heart, each and every day.

At CVS Health, we focus on transforming health care for our customers and making our company a great place to work. We help people navigate the health care system – and their personal health care – by improving access, lowering costs, and being a trusted partner for every meaningful moment of health. Within our Retail locations, our Pharmacy Technicians play a critical role in supporting our pharmacy teams to consistently deliver on our brand promise.

As a Technician, you will support the pharmacy team in delivering operational and service excellence within your store. Technicians are often the first point of contact to assist patients and customers, providing an exceptional experience. They assist the pharmacy team to ensure that pharmacy operations run smoothly, prescriptions are filled promptly, safely, and accurately, and we provide caring service that exceeds expectations.

Technicians operate as part of the pharmacy team through consistent application of SOPs, best practices, and effective communication.

After hiring, a Technician must complete a rigorous company training program and satisfy all registration, licensing, and certification requirements according to their State’s Board of Pharmacy guidelines. Until the Pharmacy Technician has completed all necessary requirements, duties may be restricted by the Pharmacy Manager.

• Living our purpose by following all company SOPs at each workstation to help our Pharmacists manage and improve patient health
• Following pharmacy workflow procedures at each pharmacy workstation (production, pick‑up, drive‑thru, and drop‑off) for safe and accurate prescription fulfillment
• Contributing to positive patient experiences by showing empathy and genuine care: creating heartfelt and personalized moments at pick‑up, drive‑thru, and over the phone; offering immunizations and services at the register and over the phone; demonstrating compassionate care by solving or escalating patient problems
• Completing basic inventory activities, such as accurately putting away medication deliveries and completing cycle counts, returns‑to‑stocks, waiting bin inventories, etc.
• Contributing to a high‑performing team, embracing a growth mindset, and being receptive to feedback; actively seeking opportunities to expand clinical and technical knowledge needed to better assist patients
• Remaining flexible for scheduling and business needs, while contributing to a safe, inclusive, and engaging team dynamic; voluntarily traveling to stores in the market to work shifts as needed by the business
• Understanding and complying with all relevant federal, state, and local laws, regulations, professional standards, and ethical principles; complying with CVS policies and procedures to ensure patient safety, controlled‑substance dispensing and record‑keeping, and to protect patient privacy and security
• Delivering additional patient health care services (e.g., immunizations, point‑of‑care testing, and voluntarily staffing off‑site clinics), where allowable by law and supported by required training and certification

• Completing additional licensure and training requirements, in compliance with state Board of Pharmacy regulations, to obtain Technician Immunizer status to support preparing and administering vaccines
• Educating patients about the importance of vaccines and referring patients to the Pharmacist‑on‑duty for vaccination questions
• Monitoring for, and responding to, adverse reactions; reporting adverse reaction events per public health requirements
• R…