Patient Service Representative

Overview

Join to apply for the Patient Service Representative role at Rad Net

Responsibilities:
The very best in patient care. With decades of expertise, we are Leading Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience.

• Greet and register patients in a friendly and service-oriented manner.
• Obtain or verify proper insurance and patient information, collect signatures and ensure accuracy and completion of necessary documentation.
• Collect and log all co-pays and fees.
• Answer/transfer incoming phone calls.
• Schedule, reschedule or cancel new or current patients, confirm appointments and notify staff of changes when necessary.
• Give patients appropriate orientation for preparatory and safety protocols, and provide directions to facilities if needed.
• Coordinate with the back-office staff for timely and effective care of patients.
• Safeguard patient property and Patient Health Information in accordance with policies and legal requirements.
• Safeguard on-site medications per company policies and legal requirements.
• Demonstrate respectful and professional behavior toward patients and coworkers; interact diplomatically and sympathetically with patients, families, and the public in a clinical setting.
• Establish, nurture, and maintain cooperative working relationships with colleagues and stakeholders.

• Genuinely passionate about customer service and able to exercise sound judgement while remaining professional in all situations.
• Able to demonstrate effective and professional communication and interpersonal skills with patients, guests, and colleagues.
• Able to thrive in a fast-paced environment, prioritize work with a structured approach, and provide world-class customer service.

• High School Diploma or GED
• Intermediate to advanced computer skills
• Strong multitasking and communication skills
• Experience providing exceptional customer service
• Medical terminology knowledge and recent medical/radiology office experience is preferred

• Comprehensive Medical, Dental and Vision coverages
• Health Savings Accounts with employer funding
• Wellness dollars
• 401(k) Employer Match
• Free services at any of our imaging centers for you and your immediate family