Optometric Assistant

Store 1072, Liverpool, Liverpool, New York, United States of America

Posted Tuesday, December 30, 2025 at 6:00 AM | Expires Wednesday, July 1, 2026 at 4:59 AM

Summary:

The Clinical Specialist/Optometric Assistant is primarily responsible for helping ensure a great patient experience by preparing the patient for onsite and/or remote examination, completing pre-exam diagnostic tests, and explaining each step of the process. The Clinical Specialist acts as a liaison between our patients and Optometrists and participates in the initial steps of a patient journey.

Pay Class: Full Time

Pay Rate: $17 - $25.50 per hour

• Completing patient registration, gathering and submitting pertinent patient information including Medical History and Ocular Health data into EMR.
• Assist onsite doctor with patient care and eye examinations. Clearly explain the preliminary testing process to patients, administer each preliminary test and accurately document the results in EMR.
• For patients with remote appointments, the Clinical Specialist will be required to assist patients through the remote eye exam process including, but not limited to:
  • Pre-testing and specialty testing and accurately documenting results in EMR
  • Initiate remote technician and remote doctor video conferencing
  • Assist remote doctor and remote technician to complete additional testing required for a remote exam
• After exam completion transition the patient to a retail associate, conveying the recommendations of the doctor to the retail associate.
• Have a strong understanding of MVC plans and be able to articulate plan benefits to patients.
• Preauthorize insurance in accordance with standard operating procedures.
• In partnership with the retail associates, schedule appointments and manage exam books according to Company guidelines including contacting no shows and cancellations.
• Maintain patient flow to allow for doctor effectiveness.
• Answer patients’ clinical questions in person and over the telephone. Triage ocular emergencies and schedule annual eye exams.
• Maintain complete and accurate patient records according to Company standards.
• Instruct patients on the insertion, removal, cleaning, care, and proper handling of their contact lenses.
• Place diagnostic contact lens orders for patients and stock. Notify patients when their contact lenses are available for dispensing.
• Have a working knowledge of contact lens brands and parameters. Accurately pull contact lenses trials when requested by the doctor.
• Ensure a clean and healthy environment for our patients by maintaining doctor equipment and clinical supplies as well as ensuring equipment is covered nightly.
• Participate in specialized training of all responsibilities and complete required clinical certification(s).
• Ability to work flexible schedules to meet changing business demands to include traveling to other locations.

• One (1) year of related experience
• Optical or Healthcare background preferred
• Medical office/business professionalism required
• HS diploma, GED or equivalent related job experience
• Training provided

• Ability to initiate immediate interaction, coordination, and collaboration with patients and team members
• Very detail orientated and well organized
• Ability to communicate clearly and effectively with other associates and patients
• Work under stress with interruptions and deadlines
• Energetic and self‑motivated
• Team player
• Excelling problem solving ability
• Ability to multi‑task
• Exhibit empathy in all interactions
• Ability to read, analyze and interpret insurance forms
• Follow procedures and instructions
• Operate and enter data into electronic software platforms efficiently and accurately

• Work changing schedules to meet business demands to include travel between stores
• Use computers, electronics tablets, and pre-testing instruments effectively
• Reach above shoulder continuously

Activity and Amount of Time

Stand: x, Walk: x, Sit: x, Use hands to finger, handle, or feel: x, Reach with hands and arms: x, Climb or balance: x, Stoop, kneel, crouch, or crawl: x, Talk or hear: x, Close vision (clear…