Manager, Operations - Radiology

NYU Langone Health is a fully integrated health system that consistently achieves the best patient outcomes through a rigorous focus on quality that has resulted in some of the lowest mortality rates in the nation. Vizient Inc. has ranked NYU Langone the No. 1 comprehensive academic medical center in the country for three years in a row, and U.S. News & World Report recently placed nine of its clinical specialties among the top five in the nation.

NYU Langone offers a comprehensive range of medical services with one high standard of care across 6 inpatient locations, its Perlmutter Cancer Center, and over 320 outpatient locations in the New York area and Florida. With $14.2 billion in revenue this year, the system also includes two tuition‑free medical schools, in Manhattan and on Long Island, and a vast research enterprise with over $1 billion in active awards from the National Institutes of Health.

We have an exciting opportunity to join our team as a Manager, Operations - Radiology. The operations manager is responsible for the departmental operations in the department of radiation oncology, it includes managing the medical secretaries, running weekly operational meetings. A highly organized and task‑oriented position that takes the lead in any project related to the operational needs of the department.

The operation manager reports to the departmental administrator but works closely with the medical director, vice chair of operations, director of physics, technical operations manager, nursing, MCIT and other operational staff. This person will also manage and lead the QA/QI database, meetings and initiative, as well as the HRO initiatives.

• Improve exam room utilization throughout department locations and work with supervising Nurse manager on exam room standardization strategies.
• Serves as backup for other practice managers as needed.
• Manages departmental accreditation programs.
• Manages new departmental operational initiatives and projects.
• Leads in collaboration with departmental leaders the quality and safety and patient experience initiatives.
• Manage the QA/QI database and organize meetings to review the data.
• Manages and lead projects related to process improvement, ARIA, EPIC and other initiatives.
• Receives, compiles, classifies, reconciles and consolidates relevant data from varied sources; provides timely reports on routine data, trends and variances to appropriate parties.
• Works with administrator and practice managers to establish office procedures and communicate responsibilities and expected performance to staff.
• Works with administrator to resolve direct report employee issues and address procedure and performance related issues. Authorizes attendance, schedules and sick time changes.
• Works with administrator to resolve all operational complaints and problems using independent judgment and decision-making skills to ensure patient satisfaction and adherence to hospital and practice standards.
• Responsible for workflows that ensure proper continuity of care between the department's locations in Manhattan, Brooklyn, Queens, and Long Island.
• Serve as an on‑site resource to improve practice operations—assure meaningful use reporting, wait lists and EPIC work queues are maintained.
• Identify areas for improvement and develop detailed action plans as necessary. Optimize patient flow and patient access.
• Works closely with Administration, on‑site Coordinators and Supervisors, Epic Operations, to identify opportunities to improve front‑end processes.
• Oversee and manage policies and procedures to maintain standardization among all locations of NYU Langone Health.
• Perform other duties as assigned by administrator, vice chair or chair.

• Bachelor's Degree with a minimum of 3‑5 years of relevant work experience or equivalent combination or training and relevant work experience.
• Ability to work in a fast‑paced multi‑physician practice environment.
• Good communication, interpersonal and computer skills.
• Ability to develop and maintain effective working relationships with physicians, staff and patients.
• Strong analytical background and previous experience…