Outreach Specialist

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The Outreach Specialist is responsible for reaching out to participants before scheduled appointments as well as engaging or re‑engaging participants who fail to report for program‑scheduled appointments and services.

• Reach out to participants who have scheduled appointments to confirm that the participant is aware of the appointment and/or if they need to reschedule.
• Conduct escalating outreach to clients who fail to report to mandatory appointments and services. This includes telephone, email, mail, and home‑visit outreach strategies.
• Identify and assist with mitigating barriers to program participation, including health, mental health, reasonable accommodations, housing, childcare, and domestic violence issues.
• Re‑engage clients by discussing the range of available services, including reasonable or travel accommodations, and the potential benefits of participation in WeCARE.
• Communicate to the appropriate staff any informal accommodations provided to participants while in outreach.
• Case conference with WeCARE Clinical Assessment, Case Management and Vocational Rehabilitation Service (VRS) staff, as necessary.
• Post the necessary case notes of outreach services and upload outreach documentation into HRA and Fedcap management systems, including but not limited to SEAMS and Fedcap
  
  CARES.
• Work closely with the VRS timekeeping unit team to ensure maximized interaction and engagement with all WeCARE.

• Bachelor’s degree in social work or related field, such as psychology, vocational rehabilitation, or occupational rehabilitation, preferred.
• One (1) year of human services or related experience.
• Bilingual (English/Spanish) preferred.

$21.16 – $22.12/hr (approx. $44k – $46k annually)

We are an equal‑opportunity employer and celebrate diversity.

Mission:
To create opportunities for people with barriers to economic well‑being.

In 1935, Fedcap Rehabilitation Services was founded by three men in NYC who had sustained injuries in WWI and literally changed the world for people with physical disabilities. It now provides an array of services to youth and adults helping thousands each year graduate from high school, obtain vocational certification or a college degree, become work‑ready, obtain meaningful employment and achieve long‑term economic well‑being.

Renamed The Fedcap Group in 2018, Fedcap Rehabilitation Services continues to be a trailblazer in providing opportunities for people with challenges and disabilities and their families.

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