Residential Aide

100-30 Atlantic Ave, Jamaica, NY 11416, USA

Posted Monday, January 5, 2026 at 5:00 AM

We believe that everyone deserves a home!
Breaking Ground operates nearly 4,000 units of housing across New York City, along with housing in upstate New York and Connecticut. Supportive housing - affordable housing paired with services designed to help people maintain their homes for the long-term - is widely recognized as a proven and cost-effective solution to chronic homelessness.
But we didn't stop at providing housing. Breaking Ground's programs and services help people experiencing street homelessness - especially those who have been on the streets the longest - to come indoors. Through our Street to Home outreach program and transitional housing resources, we help people get, and stay, on the path to a permanent home.

Reporting to the Shift Supervisor, t he Residential Aide will assist in ensuring effective service delivery . The R esidential A ide will provide staff support and maintain program stability by providing assistance and monitoring the premises. The R esidential A ide will be expected to engage with individuals experiencing homelessness as well as with Program and Outreach staff.

• Monitor the area and provide resources to clients
• M aintain a welcoming, safe, stable environment for clients
• Make hourly rounds within and outside the facility to ensure safety and security
• Incident management:
  Report and document incidents, crisis interventions, communicate with on-call management team
• Record keeping including documentation of daily attendance, shift report, visitors, writing progress notes
• Greet people entering the site , determine nature and purpose of visit, and direct or escort them to specific destinations
• Circulate among residents, visitors, or employees to preserve order and protect property
• Complete intakes, and property searches as needed, distribute mail
• Accept and log all food deliveries and serve meals to clients. Willingness to complete food safety course
• Screen residents and visitors and packages to prevent passage of prohibited articles into residence
• Use company vehicle to transport clients to and from appointments in the community and as directed by program management
• Provide relief support for 311 operations
• Facilitate onsite laundry and shower resources for clients
• Perform other related duties as assigned

• Two years of related experience
• Proficiency with Microsoft Office Suite required
• High School Diploma or General Education Degree (GED), Associates degree preferred
• CPR and First Aid certifications a plus
• Experience working with individuals experiencing homelessness and/or mental health or substance use issues is a plus
• Valid NY, NJ, CT, or PA driver’s license with a good driving record, as defined by Breaking Ground is preferred