Medical Secretary, Comprehensive Epilepsy

NYU Langone Health is a fully integrated health system that consistently achieves the best patient outcomes through a rigorous focus on quality that has resulted in some of the lowest mortality rates in the nation. Vizient Inc. has ranked NYU Langone the No. 1 comprehensive academic medical center in the country for three years in a row, and U.S. News & World Report recently placed nine of its clinical specialties among the top five in the nation.

NYU Langone offers a comprehensive range of medical services with one high standard of care across 6 inpatient locations, its Perlmutter Cancer Center, and over 320 outpatient locations in the New York area and Florida. With $14.2 billion in revenue this year, the system also includes two tuition‑free medical schools, in Manhattan and on Long Island, and a vast research enterprise with over $1 billion in active awards from the National Institutes of Health.

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We have an exciting opportunity to join our team as a Medical Secretary, Comprehensive Epilepsy. In this role, the successful candidate is responsible for providing basic support services for Medical Office intake operations. Assist with post‑visit inter‑departmental scheduling for patient visits, treatments, and procedures in collaboration with other areas within the Medical Center. Obtains pre‑authorizations/certifications for treatments and diagnostic procedures as appropriate.

May provide assistance to less senior staff and cover the front‑desk as needed.

• Performs other related duties as needed by providers and supervisors.
• Provides reception assistance (i.e. greet patients, answer calls, requests for assistance are directed to proper individual, etc.) Screens telephone callers in pleasant and a professional manner; handles call; take messages or directs caller to appropriate person or area.
• Schedules routine appointments and follow ups for visits and procedures that do not require/or have already been pre‑authorized. Prepares the daily schedule. Refers all inquiries regarding pre‑authorizations/certifications to the Medical Secretary.
• Responsible for patient check‑in and check‑out. Gathers all patient demographic related data and materials from patients and/or their representatives. Obtains insurance information (, member/group #s, etc.), verifies insurance eligibility electronically, takes their picture and asks them to use Patient Secure. On subsequent visits, asks them to verify demographic info and makes any necessary edits. Collect and ask patients to sign patient related documents including HIPAA, MSPQ, ABN, etc.
  
  Follow up with patients and/or their representatives, physician offices, etc to gather missing data and materials in order to complete the intake process, or refers to more senior level staff.
• Scan all necessary documents (insurance cards, lab requisitions, etc) into the intake system.
• Monitors intake work queue for timely intake completion.
• Refers patients who have a question regarding insurance coverage or are in need of counsel on financial matters based on established criteria (e.g., denial of electronic insurance eligibility, ABN questions/concerns, questions regarding insurance or pay‑or restrictions, making payment, multi plan determinations, any and all issues/questions/concerns relating to financial matters) to the Business Office Associate.
• Maintains cooperative and professional relationships with physicians, nurses and office and clinical staff.
• Types routine material such as forms and letters, envelopes, etc. Types materials neatly, accurately and according to instructions. Writes materials clearly and legibly.
• Answers patient questions to ensure understanding and patient satisfaction, or refers them to more senior level staff. Maintains confidentiality on matters to which they are privileged.
• Maintains and receives files for area. Maintains files in organized and up‑to‑date manner in order to facilitate their retrieval. Completes filing in accordance with departmental procedures. Sorts and…