Patient Care Coordinator - Line

Position: Patient Care Coordinator - City Line
Location: New York

PRIMARY PURPOSE

Represent the company as the center’s first point of contact, greeting patients and key stakeholders upon entry into the center and via phone and digital communications. Accurately complete patient registration, insurance verification and patient collections. Drive a positive patient experience through execution of clinical and administrative duties.

ESSENTIAL JOB DUTIES

Primarily accountable for specific functions and results. Ranked by descending order of importance. Not exhaustive and subject to change as necessary.

Clinical Responsibilities (≈80%)

• Greet patients upon entering the center.
• Register patients for visits carefully and efficiently.
• Verify patient insurance and collect patient payments accurately.
• Answer and route phone calls, taking and delivering messages as needed.
• Respond to and resolve patient questions and issues, as needed.
• Document patient information in the EMR accurately and completely.
• Direct patient throughput and flow in the waiting area, engaging in patient service recovery, as needed.

Administrative Responsibilities (≈15%)

• Organize office supplies at the front desk according to company best practice, restocking as needed.
• Ensure the cleanliness and appearance of the waiting area for patients.
• Complete daily procedure checklists.
• Maintain 100% compliance with company trainings and policies.
• Welcome new team members and provide support, as needed.
• Engage in local marketing and marketing events, as needed.
• Respond to and execute on email communications timely.

Cross-Training & Additional Responsibilities (≈5%)

• Assist with intake duties when back‑office staff are not available:
  • Collecting vitals, physical stats, and medical history.
  • Performing point‑of‑care testing.
  • Retrieving lab and ancillary test results for review by provider.
  • Documenting any clinical services performed in the EMR.
  • Ensuring patients are roomed, examined, and discharged timely.
• Assist with scribe duties:
  • Assist providers with real‑time documentation of patient encounters in the EMR.
  • Prepare and update patient charts before and after visits.
  • Document clinical notes including history, exams, and treatment plans as directed.
  • Enter orders (labs, meds, referrals) per provider instruction and policy.
  • Maintain patient confidentiality and comply with HIPAA and documentation standards.
• Additional responsibilities as assigned.

LICENSES & CERTIFICATES

N/A – No licenses or certifications required.

EDUCATION, COMPETENCIES & EXPERIENCE

• High school diploma or equivalent (minimum required).
• Minimum of one (1) year’s experience working in a customer service setting, preferably in healthcare.
• Strong customer service skills with a friendly and positive/enthusiastic presentation.
• Strong attention to detail while maintaining a high level of organization.
• Ability to work effectively with multiple managers and key stakeholders in a fast‑paced environment.
• Excellent interpersonal, communication, and diplomacy skills – team player who takes initiative and maintains a professional demeanor across all interactions.
• Fluency in Spanish, Bengali, Arabic, Creole, French, or Hindi, a plus.

PHYSICAL DEMANDS

• Occasional:
  Computer work which may require repetitive motions and remaining in a stationary position for extended periods of time.
• Frequent:
  Positioning, transporting, and/or installing equipment or materials with weight load of up to 25 lbs; traversing across different areas of the office/clinic and/or to different office/clinic locations; observation of details at close range within a few feet.
• Constant:
  Remaining stationary while performing routine tasks (as indicated in the job).

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT

Modern

MD is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation,…