Residence Worker​/Residential Aide; Overnight

Residence Worker / Residential Aide (Overnight)

Samaritan Daytop Village operates transitional housing programs for single adults and families experiencing homelessness across all five boroughs of New York City. As a Residence Worker (Overnight Residential Aide) you will assist with client intake, monitor resident safety and well‑being, enforce facility policies, and maintain a secure and respectful living environment.

• Welcome new residents and provide orientation to shelter policies, services, and daily routines.
• Assist with client check‑ins, discharges, and documentation using the DHS CARES system.
• Monitor resident safety and behavior through regular rounds and informal engagement.
• Enforce facility rules while maintaining a respectful and supportive environment.
• Respond to incidents and complete timely, accurate reports.
• Support residents in accessing services by making referrals and coordinating with case managers.
• Maintain cleanliness and security of resident rooms, including tagging and storing personal belongings when needed.
• Communicate facility maintenance needs to supervisors and ensure common areas are orderly.
• Build rapport with residents and offer guidance during daily interactions.
• Uphold confidentiality and follow all agency and DHS protocols.

• High School Diploma or GED required.
• Minimum of one year experience working with individuals facing homelessness, substance use, mental health challenges, or other complex needs.
• Familiarity with shelter operations or supportive housing environments preferred.
• Basic computer literacy, including proficiency in Microsoft Office and ability to learn internal databases (e.g., DHS CARES system).
• Strong interpersonal skills and ability to work respectfully with individuals from diverse racial, ethnic, and socioeconomic backgrounds.
• Ability to remain calm and professional in high‑pressure or crisis situations.
• Commitment to trauma‑informed care, confidentiality, and ethical standards in client interactions.
• Willingness to obtain CPR certification and/or Food Protection Certificate during employment.

This is a full‑time, non‑exempt role with an hourly rate of $17 (annualized at 35 hours a week to $30,940) and a full benefits package, including medical, dental, and vision insurance, 25 days of paid time off, access to a retirement account with an employer match, and tuition reimbursement.

The position is located in Jamaica, Queens and requires a schedule of Thursday‑Monday, 12:00 AM‑8:00 AM. For payroll and systems purposes, this role is titled “Residence Worker.”