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Member Success & Retention Specialist
Job in
New York, New York County, New York, 10261, USA
Listed on 2026-01-12
Listing for:
MetroPlus Health Plan
Full Time
position Listed on 2026-01-12
Job specializations:
-
Healthcare
-
Customer Service/HelpDesk
Bilingual
Job Description & How to Apply Below
A healthcare organization is seeking a Customer Success Consultant in New York, NY. This role involves supporting members and stakeholders, driving member retention and ensuring satisfaction through effective communication. Responsibilities include facilitating recertification processes, addressing customer needs, and implementing improvements. Ideal candidates will hold a Bachelor's degree and have direct consumer contact experience. Bilingual proficiency is preferred, and the position requires excellent collaboration and analytical skills.
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