Medical Support Assistant

Location: Jamaica

The VA New York Harbor HCS is currently recruiting for many Medical Support Assistants for HAS. This position will serve throughout the clinical areas, including all Inpatient Units.

This is an open continuous announcement until 3/4/25. Qualified applicants will be referred as vacancies become available.

The 2-page resume requirement does not apply to this occupational series. For more information, refer to Required Documents below.

Medical Support Assistant serves as an integral administrative part of the ward treatment team, responsible for initiating and performing a variety of administrative duties. Employees use a broad working knowledge of all Healthcare System programs and services and of the varying priorities and procedures on the Medical, Surgical, Intensive Care, Inpatient Psychiatric Treatment, and Community Living Center (CLC) units, to provide administrative coordination of patient care and to advise the professional staff on administrative and logistical factors associated with direct patient care.

Employee serves as a key contact for Veterans and visitors, providing information and assistance and acting upon administrative matters in the Veteran's interest

Major duties include, but are not limited to:

* Serving as the initial point of contact for the Inpatient Ward

* Scheduling patient appointments

* Tracking, reviewing, and responding to electronic orders, consults, return to clinic orders and other elements in the electronic medical record and medical systems

* Ensures that all required activities have been completed prior to discharged

* Process patient information (admits, bed switches, provider changes and transfers) in various medical systems

* Verifying orders are accurate

* Notifying staff of STAT and emergency orders

* Maintain, review and update patient records according to set procedures

* Coordinates the release of information to various organizations in support of direct patient care needs

* Ensures all patient requests are noted in charts

* Respond to technical questions from patients or family members

* Cover staffing shortages to ensure the overall function of Health Administrative Service

* Work rotated weekends and holidays throughout the year as needed

Work Schedule:

Various full-time tours are available and will be discussed at the time of selection. Tours may include evenings, weekends and holidays.

Recruitment Incentive (Sign-on Bonus):
Not authorized.

Permanent Change of Station (Relocation Assistance):
Not authorized.

Pay:
Competitive salary and regular salary increases.

Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)

Parental Leave:
After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy:
After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.

Retirement:
Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA

Insurance:
Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)

Telework:
Not available.

Virtual:
This is not a virtual position.