Office Administrator; Insurance Verification and Authorization Temp

Overview

Flex Staff is seeking an Office Administrator with experience in Healthcare Insurance Authorization and Medical Billing for our Client, a Prosthetics and Orthotics Lab.

Schedule:

Monday-Friday, 8:30am-5:30pm. This is a Temp-to-Hire role.

• Provide clerical support, answer phone calls, obtain accurate insurance information, verification, and pre-authorization.
• Front Desk Management: greet and welcome patients as they arrive; check in patients and schedule appointments.
• Appointment Scheduling: manage and coordinate appointment scheduling for multiple healthcare providers; reschedule or cancel appointments as necessary.
• Patient Registration: collect patient information, insurance details, and relevant medical history; ensure all necessary paperwork is completed accurately.
• Telephone Communication: answer phone calls promptly and professionally; respond to inquiries from patients, family members, and other healthcare staff; relay messages to appropriate staff and follow up on patient calls.
• Record Keeping: maintain and update patient records using electronic health record (EHR) systems or paper files; ensure confidentiality and compliance with HIPAA regulations.
• Billing and Insurance: verify patient insurance eligibility and benefits; collect co-pays and payments from patients; assist patients with billing questions or concerns.
• Medical Correspondence: prepare and send out correspondence such as appointment reminders and follow-up letters; ensure efficient handling of incoming and outgoing medical records and correspondence.
• Office Management: maintain a clean and organized reception area; order and manage office supplies as needed; collaborate with other staff to ensure smooth office operations.
• Support Healthcare Providers: assist medical professionals with administrative tasks as needed; prepare charts for daily appointments and ensure all necessary documents are available.
• Customer Service: provide exceptional customer service to patients and their families; address patient concerns and complaints with professionalism and empathy.

At least 3 years of healthcare billing/collections experience.

The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member’s base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).