Patient Navigator

Updated: December 2, 2025

Location: New York, NY, United States

Job :12861

The Patient Navigator (PN) will provide essential services to patients, caregivers, and healthcare providers, ensuring seamless access to our client’s product, support, and resources. They are responsible for proactively and compliantly engaging with HCPs and patients at a local level to identify marketplace needs, provide disease‑state and product education, and to support appropriate utilization of our client’s access and fulfilment resources.

The PN will work collaboratively to provide training to ensure clinic staff are up to date on safety and proper usage of the product. Training will include drug administration, disease‑state awareness, and insight into the patient’s journey. The PN will provide clinical expertise through utilization of clinical nursing experience and education to improve patient outcomes.

• Personalized, patient engagement at therapy initiation, through adherence & questions about medication, ensuring patients have what they need to initiate & stay on therapy
• Provide education, support and training to healthcare providers and patients on on‑label product administration & treatment
• Handle initial inquiries and basic reimbursement questions
• Identify, gather, and document field‑generated HCP insights to support innovative medical strategies while complying with industry and corporate policies and procedures
• Demonstrate mastery of disease state, product and treatment landscape
• Engage with target customers, including advocacy groups, in or outside of office settings, including conferences to uncover marketplace needs
• Provide timely follow‑up to questions and requests from HCPs
• Educate and champion utilization of client resources to drive optimal patient experience and care
• Collaborate with commercial and medical counterparts in assigned territory

• Bachelor’s Degree required
• Clinical background required – LPN/RN/Pharm
  
  D/RPH, etc.
• 2 plus years of diabetes education experience with patient support team members (CEDCES highly preferred)
• Pharmaceutical industry experience highly preferred
• Strong interpersonal skills
• Excellent written and verbal communication skills

The annual base salary for this position ranges from $120,000 to $127,000. The base salary range represents the anticipated low and high of the Syneos Health range for this position. Actual salary will vary based on various factors such as the candidate’s qualifications, skills, competencies, and proficiency for the role. In addition, some positions may include a company car or car allowance and eligibility to earn commissions/bonus based on company and/or individual performance.

Syneos Health has a voluntary COVID-19 vaccination policy. We strongly encourage all employees to be fully vaccinated. Additionally, certain local governments or Syneos Health customers may have vaccine requirements that apply to some of our employees. These employees are required to submit proof of vaccination to Syneos Health and maintain compliance with these requirements.

Syneos Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, marital status, ethnicity, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability or any other legally protected status and will not be discriminated against. If you are an individual with a disability who requires reasonable accommodation to complete any part of our application process, including the use of this website, please contact us at:
Email:  One of our staff members will work with you to provide alternate means to submit your application.

Syneos Health companies are affirmative action/equal opportunity employers (Minorities, Females, Veterans, Disabled)