Patient Care Coordinator

Allswell is a Medicaid-first, LGBTQ+ virtual mental health clinic serving Maryland, DC, and Virginia. We combine 1:1 therapy with therapist-led group care, healing-together models, and focused trauma interventions to make high-quality mental health care more accessible, affordable, and culturally affirming.

Our care model is built for people who are often left out of the traditional mental health system—and we’re growing quickly.

As a Care Coordinator, you’ll be the connective tissue between patients, therapists, and internal teams. You’ll ensure patients move smoothly from intake to care, that billing and documentation are handled correctly, and that operational issues are solved before they affect care delivery.

• Answer the Allswell phone line and respond to patient inquiries
• Conduct consult calls with prospective patients
• Verify insurance eligibility and benefits (Medicaid & commercial)
• Match patients with appropriate therapists and groups
• Estimate copays and coinsurance and explain costs clearly to patients
• Support onboarding, scheduling, and ongoing patient coordination

• Monitor intake completion (consents, insurance cards, required forms)
• Ensure clinical documentation and notes are submitted on time
• Identify and resolve no-shows and billing issues in tandem with the Allswell Billing Team
• Work across EHRs, clearinghouses, and payer portals
• Flag and solve operational blockers before they impact care or revenue

• Keep therapists and leadership informed of key patient or workflow issues
• Help improve systems, workflows, and patient experience as we scale

• 2+ years of experience in health clinic operations, care coordination, or billing (preferably telehealth)
• Familiar with Medicaid and commercial insurance plans
• Ability to verify insurance, clear understanding of copays, coinsurance, and deductibles
• Comfortable working across EHRs, clearinghouses, and authorization portals
• Extremely organized, proactive, and detail-oriented—you stay three steps ahead
• Clear, empathetic communicator who enjoys problem-solving
• Bonus:
  Experience working in LGBTQ+ health or community health settings

• Part-time: 15–20 hours/week to start, with room to grow
• Required:
  
  Evening weekday availability (4–8pm ET), plus Saturday availability (morning or afternoon, flexible).
• Fully remote
• Reports directly to the CTO / Co-founder