Bilingual; Spanish Case Manager

Overview

Division/Department: Older Adult Services / Older Adult Center

Pay Type: Salary $50k

Exemption Status: Non-Exempt

Henry Street Settlement opens doors of opportunity to enrich lives and expand human progress for Lower East Side residents and other New Yorkers through social services, arts, and health care programs. Building on the legacy of innovation and effective programming it has built since 1893, Henry Street offers more than 50 programs and is one of New York City’s largest social service agencies.

Henry Street Settlement Older Adult Center is a multilingual and multicultural program that has served the needs of the Lower East Side’s senior community since 1952 by offering a variety of activities and services. The Center provides two nutritious and affordable hot meals daily Sunday through Friday. Seniors are encouraged to participate in activities promoting health and wellness, physical exercise, recreation, education, technology and arts & culture and to take advantage of fitness rooms complete with exercise machines and free weights.

• Respond to walk-in clients in need of case management/assistance, conduct intake & bio-psycho-social assessments, and coordinate appropriate services and benefits for clients
• Monitor and assist clients in coordinating medical, legal, and financial issues
• Identify benefit and entitlement programs that the client should be eligible for; assist the client in applying for those benefits and advocate for them should they be wrongly denied them
• Identify and link members who may need assistance and/or referral to other Henry Street Settlement services
• Provide information and referral for clients to appropriate community services
• Document all client interactions in an ongoing work log and in the Department for the Aging database (STARS)
• Plan workload to meet contractual service levels and the needs of the program & its members
• Develop and lead a member support group
• Provide task supervision to BSW and MSW interns
• Complete and submit monthly statistical reports
• Assist with activities and meal service when needed
• Other duties as assigned by supervisor(s)

• Bachelor’s Degree required with 1 year of social services experience
• Strong Microsoft Office skills (primarily Word and Excel)
• Good verbal and written communication skills
• Possess the flexibility, empathy, and compassion to work with the senior population and diverse cultures
• Possess case management and entitlement & benefit knowledge and/or experience
• Some knowledge of mental health issues among senior populations is required
• Possess a willingness to learn, a positive attitude, and be a team player

Equal Opportunity Employer
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