Community Health Worker , NY

Transforming the lives of those affected by severe mental illness

At Amae Health, we are dedicated to helping the 15.4 million Americans living with severe mental illness (SMI) lead stable, meaningful lives, while ending the cycle of repeat hospitalizations. In partnership with some of the nation’s top academic medical centers we’ve pioneered an innovative outpatient care model that combines compassionate, in-person psychiatric care with comprehensive wraparound support. Our integrated care teams — including psychiatrists, therapists, primary care physicians, health coaches, and peer support specialists — work together to treat the whole person via a unique model, addressing physical, mental, and social needs in unison.

By caring for every aspect of our patients’ well-being, we help them not just survive, but truly thrive.

Amae Health is a Series B venture-backed Public Benefit Corporation dedicated to becoming the nation's center of excellence for individuals living with severe mental illness (SMI). Backed by top-tier venture capital firms and strategic healthcare investors, we collaborate with prestigious health systems including New York-Presbyterian and Cedars-Sinai, underscoring our commitment to fundamentally transforming mental health care delivery at scale.

We are hiring a full-time Community Health Workerto join us onsite in our clinic in Upper East Side, NYC. This is an opportunity to join an interdisciplinary team committed to providing personalized, compassionate and high-quality SMI care.

We are seeking a Community Health Worker to join our interdisciplinary team at our Upper East Side Clinic and support patients throughout their care journey. Reporting to the Practice Operations Manager and working in collaboration with Psychiatrists, Primary Care Providers, Therapists, Dietitians, and Clinic Care Coordinators, this role will involve working directly with patients to address concerns, answer questions, and provide guidance and information.

The goal is to connect patients with appropriate resources and community support. This position plays a key role in bridging gaps in care by meeting patients where they are, whether in the hospital, in the community, or occasionally in their homes—to ensure they receive the services they need.

We are looking for someone who can work Monday-Thursday, 9am-7pm ET.

• Support members with complex needs by connecting them to behavioral health and community resources.
• Work one-on-one to coordinate care, follow up as needed, and help members access programs such as SNAP, SSDI, SSI, Medicaid, housing assistance, employment support, or other resources.
• Facilitate in-clinic groups and activities.
• Support member transitions from hospitals and inpatient settings to Amae Health, ensuring continuity of care.
• Serve as a representative of Amae Health, engaging and educating potential members in hospital, community, and home settings to support their care journey.
• Collaborate with a multidisciplinary team while building trust and rapport with members, families, and colleagues.

A true member advocate, you excel in using your knowledge of New York City’s health systems and community resources to connect members to the support they need throughout their care journey. Strong communication skills and an inherent ability to build trust are your hallmarks, and you are passionate about establishing and maintaining relationships with members and families founded on trust and rapport.

You are adaptable, organized, people-centered, and excited to be part of a team that is transforming how care for individuals with serious mental illness is delivered in our community.

• Minimum of 3 years of professional experience, with at least 1–2 years focused on case management.
• Demonstrates experience supporting individuals with complex social, behavioral health, and/or medical needs
• Strong working knowledge of NYC metro–area community resources and systems, including housing, public benefits (e.g., SNAP, SSDI, Medicaid), healthcare, and social services
• Comfort working one-on-one or in group settings, with experience facilitating…