Assistant Site Director; FGP - Manhattan, Multispecialty

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We have an exciting opportunity to join our team as a FGP Assistant Site Director. In this role, the Assistant Site Director will be responsible for planning, organizing, and overseeing the clinical and operational functions of the center. Reporting to the Site Director, the Assistant Site Director will collaborate closely with teams in FGP Access Strategy, Patient Experience, and Operational and Financial Leadership to ensure the site meets its patient experience, financial, and operational objectives.

• Oversees daily practice operations including planning, directing, and coordinating the day-to-day activities of the ambulatory facility
• Ensures enforcement and adherence to FGP policies and procedures
• Directs responsibility for HR functions including hiring, firing, evaluations, and merits
• Promotes excellence in patient experience by monitoring patient feedback, responding to issues, and reinforcing best practices
• Monitors supply inventory and medical equipment maintenance
• Reports any operating issues that may have an impact on financial results to the FGP Leadership
• Oversees the facility programming and works with RED F to address any physical plant needs
• Coordinates regular staff meetings and performance reviews
• Collaborates with physicians to support efficient workflows and optimize patient access
• Works with Patient Access Center leadership to develop call algorithms to expedite patient access
• In conjunction with FGP leadership is responsible for implementation of FGP business planning decisions and initiatives including onboarding new physicians, new locations, and space expansion/consolidations as needed
• Collaborates with the management team to ensure the safety and comfort of patients and employees
• Enforces adherence of NYULH and FGP policies, procedures and standards including but not limited to HIPAA compliance and Human Resources
• Works with FGP Leadership to develop staffing standards, ongoing trainings, and performance and productivity metrics
• Improves performance to expected benchmarks, reviews and disseminates information to practices on a regular basis
• Assists in implementation and oversight of key FGP operational initiatives including but not limited to MIPS, Check Mate, Patient Secure and digital scheduling
• Reviews operational dashboards and management reports to track performance and identify trends that need to be addressed, including oversight and management of key indicators related to MIPS, Epic front end work queues, waitlists, baskets, open encounters and patient experience
• Attends FGP Leadership and Administrative meetings and effectively communicates upcoming changes, upgrades and initiatives to staff and physicians
• Monitors revenue cycle outcomes relative to front end processes including copay collection, insurance verification, authorization and referral management, and front-end denials
• In conjunction with Faculty Group Practice leadership collaboratively responsible for implementing business plan components and monitoring achievement of benchmarks and goals
• Works with practice management to maintain required training for new hires and existing staff on workflows and policies and procedures to maintain standardization across the FGP
• Works closely with FGP representatives to identify opportunities to improve front end processes
• Coordinates with Tenant Coordinator to address any facility concerns related to the practice space including the development of emergency action plans
• Manages equipment, including asset acquisition, maintenance, end of life planning, and proposals for new/replacement items
• Partners with other NYULH Department Representatives
• Performs other duties and projects as necessary

• Partners with the Ambulatory transitions team to transition new physicians into the ambulatory site
• Oversees the clinical and administrative information systems in collaboration with the FGP and SOM Information Technology contacts to enhance the clinical operations and business activities within the practices
• Oversees the coordination, integration, communication, implementation and…