Health Service Administrator, Correctional Health Services

Health Service Administrator

NYC Health + Hospitals is the largest public health care system in the nation. We are a network of 11 hospitals, trauma centers, neighborhood health centers, nursing homes, post-acute care centers, and correctional health services. We are a home care agency and a health plan, Metro Plus. Our health system provides essential services to 1.4 million New Yorkers every year in more than 70 locations across the city's five boroughs.

Our diverse workforce of more than 42,000 employees are uniquely focused on empowering New Yorkers. NYC Health + Hospitals/Correctional Health Services is one of the nation's leading correctional health care systems in quality of and innovations to care, and access from pre-arraignment through compassionate release. In-jail services include medical, nursing, mental health, substance use treatment, social work, dental and vision care, discharge planning, and reentry support.

In addition to providing direct patient care in the jails, CHS leverages the resources of the nation's largest municipal health care system to help discharged patients successfully return to their communities. CHS is also a pivotal partner in New York City's criminal justice reform efforts.

Work Shifts

Time: 4p-12a Days:
Mon-Fri Facility: EMTC facility on Rikers Island

Duties & Responsibilities

The Health Service Administrator (HSA) manages and evaluates all facility health service activities based on healthcare policies, procedures, workflows and productivity outcomes to improve the operational efficiencies, and to ensure the safe operation of the clinic(s) during all hours. The HSA is fully responsible for all operational decisions and resource management of the clinic(s) and works in partnership with managers to ensure operational support to all services.

In addition, this position functions as a primary liaison between facility-level discipline leaders and the Department of Correction (DOC). Essential Job Functions Operational Plan Oversight :
Develops and/or supervises the facility operational plan. Proactively plans for the future state of the clinic, identifying and then implementing operational enhancements to ensure that programs and services best suit facility's patient population or programs target population as both patient and agency needs evolve. On-Site Leadership :
Works proactively with DOC to address and give context around existing or potential barriers to care and represents the agency favorably in all interagency initiatives; partners effectively with DOC within respective facility to ensure patient needs are communicated clearly and concisely. Patient care Coordination and Operational Management:
Works collaboratively with adjacent facility team leaders to ensure that patient care needs are exceeded and serves as a team's operational leadership resource by establishing processes and systems to support facility with minimal or no supervision. Workforce management:
Directs daily tasks assigned to clinic staff and manages administrative staff to ensure adequate support is provided across all health services. Ensures annual performance evaluations are conducted and completed with all personnel, including peer reviews with Independent Contractors. Safety Leadership :
Applying guidance from the CHS Safety Team, assess risks, perform site surveys, and identify potential workplace safety deficiencies. Informs the agency responsible for abating, monitors and assists to ensure that identified/reported issues are remedied. Models responsiveness and proactive approach when navigating current or potential clinic safety risks and communicates issues with the highest degree of professionalism. Emergency Reporting and Incident Management:
Adheres to and enforces all safety and security policies and procedures and participates in and ensures compliance with applicable safety/emergency drills; responsible for educating staff on conveying importance of reporting employee related accidents, injuries and incidents of workplace violence and supporting proper documentation and reporting processes. Responsible for gathering all relevant documentation to process and provide notification of all employee related accidents, injuries and incidents of workplace violence at the assigned facility.

Other duties as required.

Minimum Qualifications

1. A Master's degree from an accredited college or university in Public Administration, Public Health, Business Administration, or a related discipline, and three (3)…