Medical Assistant Procedures - Urology

Select how often (in days) to receive an alert:

Title:

Medical Assistant Procedures
- Urology

Location:

Upper East Side;
Midtown

Org Unit:
Lefrak Clinical Operations

Work Days:
Monday-Friday

Weekly

Hours:

35.00

Exemption Status:

Non-Exempt

Salary Range:$27.53-$30.05

* As required under NYC Human Rights Law Int  - Salary range for this role when Hired for NYC Offices

Under direct supervision and in accordance with established policies and procedures, provides clinical and operational support to the Department of Urology outpatient practice locations spanning labs, office visits, and in-office procedures. Provides clinical and administrative support in all aspects of the Urology practice, pertaining to patient flow, clinical care and efficiency, and operational continuity. This role requires competency in both routine ambulatory care and urology-specific procedural workflows, including cross-coverage across Urology providers, subspecialties, and practice locations.

• Provide clinical and administrative support for labs, office visits, and in-office procedures. Maintain exam and procedure room readiness through cleaning, stocking, supply monitoring, and escalation of equipment concerns.
• Room and prep patients for visits by obtaining vital signs, updating medical history, collecting specimens, reconciling and documenting patient information for provider sign off in the EMR.
• Assist patients with walking, transfers, dressing, preparation for examination and procedures, and post-procedure care, as needed. Review provider schedules and procedure room schedules to ensure operational readiness.
• Support patient throughput and clinic flow to ensure efficient patient movement and timely care delivery. Ensure proper room, equipment, and supply preparation before procedures and maintain sterile technique and infection prevention standards.
• Provide front-end support, including patient check-in, registration assistance, insurance verification, and patient way finding, as operational needs require.
• Assist providers with in-office procedures including, but are not limited to: cystoscopy, prostate biopsy, vasectomy, bladder instillations, catheter exchanges, uroflowmetry, VUDS, PTNS, circumcision, stent removal, and other urology-related procedures.
• Review patient readiness for procedures, including consent completion and Epic upload, pre-procedure instructions, laboratory requirements, antibiotic compliance, and escalation of concerns as appropriate.
• Participate in patient safety protocols including patient verification, timeout procedures, specimen handling, and chaperone requirements.
  
  Ensure consents and required procedural documentation are scanned and uploaded into Epic in a timely manner.
• Enter, pend, and verify urology-related laboratory, imaging, medication, and procedural orders in Epic for provider review and signature.
• Monitor and manage assigned Epic In-Basket messages, including patient messages, refill requests, provider requests, results routing, and clinical task pools; escalate and close tasks appropriately.
• Answer phones, respond to patient inquiries, appropriately triage calls & urgent concerns to providers, administrative staff, and leadership.
  
  Support patient outreach, appointment coordination, procedural preparation communication, and follow-up workflows.
• Provide cross-coverage across all WCM-NYP Urology practice locations, providers, and subspecialties based on departmental needs.
• Participate in onboarding and peer training of staff on workflow, Epic functionality, infection prevention, and procedural readiness.
  
  Ensure compliance with institutional Data security, HIPAA, infection prevention, and patient safety requirements.

• H…