Clinical Engagement Coordinator - Jack Ryan Residence

To provide the best daily support and interventions to persons experiencing a range of behaviors and symptoms, the Clinical Engagement Coordinator will participate in a multi-disciplinary team comprised of medical, clinical, and direct support professionals.

• Provide effective and evidence-based daily support and interventions to persons experiencing a range of behaviors and symptoms.
• Commitment to engaging individuals in a client-centered approach while providing services to address the varied needs of individuals experiencing homelessness.
• Provide support to clients adjusting to the facility setting, including providing orientation for new clients, setting expectations and discussing available resources
• Provide individual follow-up as needed.
• Assist in providing supervisory oversite of frontline operations and case management staff.
• Directly assist in ensuring the safety of persons served during critical moments by using verbal de‑escalation as a first and primary course of action prior to involving outside legal authorities.
• Provide ongoing training for clinical, operations and security staff in de‑escalation techniques and other client engagement and crisis intervention modalities. Attend train the trainer courses when needed.
• Use Motivational Interviewing to engage and motivate clients to participate in services and activities, and to address client behavioral concerns both in and outside the facility.
• Work with clinical teams to assist with making referrals to services for clients.
• Utilize trauma‑informed and recovery‑based training, principles, and approaches to create an inspiring care environment. Manage conflict or challenging behaviors using effective conflict resolution skills with self‑awareness while emphasizing client autonomy and safety.
• Conduct in‑service workshops on related topics to staff, such as, conflict resolution, assessments and client engagement and safety.
• Create and maintain QA procedures.
• Related duties as assigned.

To provide the best daily support and interventions to persons experiencing a range of behaviors and symptoms, the Clinical Engagement Coordinator will participate in a multi-disciplinary team comprised of medical, clinical, and direct support professionals.

• Provide effective and evidence-based daily support and interventions to persons experiencing a range of behaviors and symptoms.
• Commitment to engaging individuals in a client-centered approach while providing services to address the varied needs of individuals experiencing homelessness.
• Provide support to clients adjusting to the facility setting, including providing orientation for new clients, setting expectations and discussing available resources
• Provide individual follow-up as needed.
• Assist in providing supervisory oversite of frontline operations and case management staff.
• Directly assist in ensuring the safety of persons served during critical moments by using verbal de‑escalation as a first and primary course of action prior to involving outside legal authorities.
• Provide ongoing training for clinical, operations and security staff in de‑escalation techniques and other client engagement and crisis intervention modalities. Attend train the trainer courses when needed.
• Use Motivational Interviewing to engage and motivate clients to participate in services and activities, and to address client behavioral concerns both in and outside the facility.
• Work with clinical teams to assist with making referrals to services for clients.
• Utilize trauma‑informed and recovery‑based training, principles, and approaches to create an inspiring care environment. Manage conflict or challenging behaviors using effective conflict resolution skills with self‑awareness while…