Senior Infusion Associate; physician practice; Brooklyn

Medical Office Support

Brooklyn

Full-Time/Regular

NYU Langone Hospital—Brooklyn is a full-service teaching hospital and Level I trauma center located in Sunset Park, Brooklyn. The hospital is central to a comprehensive network of affiliated ambulatory and outpatient practices, and serves as NYU Langone Health's anchor for healthcare access, growth, and delivery in the entire borough. At NYU Langone Health, equity and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive.

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Position Summary: We have an exciting opportunity to join our team as a Senior Infusion Associate - Brooklyn. In this role, the successful candidate Responsible for providing support services for Medical Office and Infusion Intake operations within the Perlmutter Cancer Center. Assist with post-visit interdepartmental scheduling for patient visits, infusion treatments, procedures, and diagnostic tests in collaboration with other areas. Obtains pre- authorization/certifications as appropriate.

Provide assistance to less senior staff and cover the front desk.

Job Responsibilities:

• Provides reception assistance, screens telephone callers, handles messages, directs calls as needed
• Responsible for patient check-in and check-out. Gathers all patient demographic related data and materials from patients and/or their representative. Obtains insurance information, verifies insurance eligibility electronically, takes their picture and asks them to use Patient Secure and enters patients demographics.
• Schedules routine appointments and follow up visits. Coordinates inter-department scheduling for specialists visits.
• Responsible for scheduling appointments for procedures/surgeries as requested.
• Coordinates testing for patient prior to procedure/surgery for the patient with other departments.
• Responsible for obtaining pre- authorizations.
• Monitors work queues for registration and scheduling requests for infusion, office, and lab visits.
• Monitor Beacon infusion scheduling requests from providers throughout the day and schedule patient appointments from such requests.
• Ability to understand and interpret infusion scheduling requests for entire treatment plans and schedule all treatment cycles accordingly
• Calculate length of chair time and nursing availability of that day in accordance with treatment regimen.
• Coordinate lab, infusion, and MD appointments to ensure smooth patient flow.
• Maintains cooperative and professional relationships with physicians, nurses, office and clinical staff.
• Answer patient questions to ensure understanding and patient satisfaction, or refers them to more senior level staff. Maintains confidentiality on matters to which they are privileged.
• Maintains physician and patient schedule, patient procedure schedules, appointment calendar and OR schedule.
• Performs other duties as assigned.

Minimum Qualifications: To qualify you must have a High School diploma. 3 years of relevant medical clerical experience. Must include prior physician practice experience and knowledge of medical terminology.

Preferred Qualifications: Knowledge of computer-based scheduling and appointment programs.

Qualified candidates must be able to effectively communicate with all levels of the organization.

NYU Langone Hospital—Brooklyn provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good…