Program Quality Manager, Bureau of Hepatitis, HIV, and STI

The NYC Health Department’s Bureau of Hepatitis, HIV, and Sexually Transmitted Infections (BHHS) falls within the Division of Disease Control, oversees the City's response to viral hepatitis, HIV, and sexually transmitted infections (STIs). Its mission is to improve the lives of New Yorkers by ending transmission, illness, stigma, and inequities related to viral hepatitis, HIV, and STIs. BHHS does this through testing initiatives;

prevention, care, and treatment programming; epidemiology and surveillance; training and technical assistance; community engagement; social marketing; policy advocacy; and racial equity and social justice initiatives. BHHS’s over 500 staff members work across eight programs:
Administration, HIV Care and Treatment, HIV Epidemiology, HIV Prevention, Policy and External Affairs, Racial Equity and Social Justice Initiatives, STI, and Viral Hepatitis. The Viral Hepatitis Program conducts surveillance, and develops and implements programs and projects to prevent, manage and treat hepatitis B and C in New York City. Reporting to the Project Director and working with the Capacity Building unit, you will be assigned specific viral hepatitis linkage to care initiatives and strategies addressing the Plan to Eliminate Viral Hepatitis in New York City by 2030.

Under direction of the Project Director and Director of Capacity Building, you will develop, implement, and evaluate program activities; meeting with external organization staff (such as program managers, clinicians, and service providers) to understand their program implementation and service delivery needs; and provide tailored technical assistance to support effective program outcomes.

• Monitor contracts and budgets ensuring timely and accurate invoicing in compliance with agency policies and procedures.
• Plan and coordinate with contractors the implementation of linkage to care initiatives program model and evidence-based practices (using Salesforce, MS Teams and Planner.
• Analyze program data and conduct quality assurance (using REDCap, SAS, Tableau, MS Forms).
• Engage collaboratively with internal and external stakeholders to address service delivery needs and improve program outcomes.
• Develop, implement and evaluate quality improvement projects to increase viral hepatitis screening, linkage to care, and treatment rates.
• Conduct comprehensive literature reviews and critically evaluate health research studies to support implementation of evidence-based strategies and interventions.
• Stay up to date on the latest trends, developments and innovations related to viral hepatitis screening, linkage to care, treatment and relevant topics such as immigration and substance use to enhance overall effectiveness of the program.
• Contribute to the development and dissemination of program protocols, resources and tools to support program outcomes.
• Maintain accurate records and prepare reports.
• Support the dissemination of program findings, including for presentations and manuscripts.
• Supervise one or two staff.
• Contribute to Capacity Building and Viral Hepatitis Program activities.
• Contribute to the Bureau’s racial justice and health equity activities.
• Complete other tasks as assigned.

• Master’s degree from an accredited college or university with a specialization in public health, health management, or a related field
• Strong working knowledge of Salesforce, REDCap SAS, Tableau, Excel and other MS Office software
• Experience and expertise in collecting, managing, cleaning, and reporting data
• Experience in project management, including planning, implementation, and evaluation activities
• Ability to coordinate, engage, and foster collaboration among diverse stakeholders, including community organizations, and health care providers
• Kno…