Senior Clerk-Wakefield; JR

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The Senior Clerk for the Department of Orthopaedics greets the patients at the front desk, performs arrival and patient checkout procedure. Collect co-pays, posts charges and schedules follow-up appointments. Provides the highest level of customer service to all visitors, patients, and guests. Performs diversified and complex clerical duties. Prioritizes assignments and organizes functions to ensure effective clerical procedures. May have work leader responsibilities.

• Greet patients and perform arrival and checkout procedures.
• Notifies physician support staff that patient has arrived.
• Enter charges and schedule follow-up appointments.
• Performs insurance verification on all patients who have not already been verified.
• Collects referrals or authorization numbers where required by insurance carrier.
• Reconciles patients arrived vs. charges posted in billing application.
• Informs patients of current charges and outstanding balance and arranges for full or partial payments.
• Screens and responds to telephone inquiries.
• Knowledge of customer relations skills and communication techniques required to interact effectively with all patients.
• Responsible for scheduling all diagnostic tests for patients that do not require authorizations.
• Responsible for documenting patient encounters into C-EMR, phone notes, pharmacy information and any other pertinent information required. All medical documents including patient referrals and insurance information will be scanned into C-EMR.
• Responsible for assisting all patients at all times.
• Responsible for scheduling transportation for patients as needed.
• Completion of all alerts, and flags in C-EMP will be processed in a timely fashion.

Schedule - M-F 9am-5:30pm, Weekends required based on operational needs.

• High School Diploma or equivalent.
• One year of clerical experience.
• Excellent computer skills with the ability to navigate the internet and multiple medical systems simultaneously.
• Knowledge of medical or equally complex terminology.
• Ability to operate automated office equipment and utilize PC-based software for office applications.
• Superb customer relations skills, and knowledge of communication techniques required to interact effectively with elderly patients.