Retention Specialist

Are you passionate about ensuring patients receive the care they deserve? Edison Home Health Care is seeking a Retention Specialist to focus on patient eligibility, Medicaid issues, and keeping our clients connected with the services they need.

• No prior experience needed – Just a background in customer service, Medicaid, or healthcare!
• Make a difference by helping patients navigate the healthcare system and retain essential home care services.
• Grow with us – We offer competitive benefits and opportunities for advancement.

• Patient Retention:
  Manage a full schedule of calls with existing clients to ensure they continue receiving our services.
• Medicaid & Medicals:
  Follow up on Medicaid eligibility issues and obtain updated medical documentation from patients.
• Process Management:
  Stay organized and ensure all processes are followed to retain patient services.
• Collaboration:
  
  Transfer qualified and converted callers to the appropriate departments and manage patient information in Salesforce.
• Patient Relations:
  Work with diverse patients across New York State, providing top-notch customer service.

• Education:
  
  High school diploma or equivalent (required).
• Language
  
  Skills:
  
  Bilingual in Spanish (preferred).
• Tech-Savvy:
  Comfort with Microsoft Office, especially Excel.
• Communication:
  Strong verbal skills, including listening, advising, and consulting.
• Organized & Driven:
  Ability to manage time effectively and work independently or as part of a team.
• Experience:
  
  Prior experience in home health care and knowledge of HHA Exchange (a plus).

• Competitive Compensation:
  We offer weekly pay between $21-$23 an hour with direct deposit available and opportunities for advancement.
• Health & Wellness:
  Comprehensive Health, Vision, and Dental insurance, including dependent health coverage. Health Savings Account (HSA), Flexible Spending Account (FSA), AD&D Insurance, Life Insurance, Short & Long Term Disability, and Employee Assistance Program (EAP).
• Retirement Benefits: 401K plan.
• Work-Life Balance:
  Generous PTO, sick days, bereavement leave, 6 paid federal holidays, and 2 floating holidays.
• Additional Benefits:
  Employee Discount Program, referral program, loan assistance, and paid orientation.

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