Community Health Worker Supervisor

The Community Health Worker (CHW) Supervisor is responsible for the supervision, coordination, and day-to-day management of Community Health Workers (CHWs) who support patients, families and community members in addressing social determinants of health, navigating health and social service systems, coordinating care, supporting chronic disease self-management and promoting health and wellness. The CHW Supervisor provides leadership, coaching, training, and operational oversight to ensure high quality, patient-centered, community-based services aligned with

BCHN’s mission and program goals. The CHW Supervisor collaborates with clinical teams, care management staff, behavioral health providers, community organizations, and external partners to improve patient engagement, care coordination, health equity, and access to essential resources.

Bronx Community Health Network (BCHN) was founded in 1996 to ensure that low-income and medically underserved residents of the Bronx have access to high-quality and comprehensive healthcare services. BCHN is a not-for-profit, community-based organization and Federally Qualified Health Center. The organization provides a wide range of comprehensive, coordinated primary medical, oral, and mental health care and related diagnostic, pharmacy, social support, and enabling services for medically underserved/uninsured residents.

BCHN’s mission is to improve the health of people and families in the Bronx; provide access to affordable, quality health care, especially for uninsured people; promote disease prevention, early treatment and healthful lifestyles; and obtain financial and other resources for programs and services. BCHN’s service area includes the entire borough of the Bronx, including all 25 zip codes. Within this area, Health Center sites focus on the low-income and underserved populations.

• Supervise, coach, and evaluate Community Health Workers and related support staff.
• Conduct regular staff meetings, individual supervision sessions, and performance evaluations; provide timely feedback and
• support performance improvement as needed.
• Develop staffing schedules, assign caseloads and outreach responsibilities, and ensure appropriate coverage and workload
• distribution.
• Monitor CHW productivity, caseloads, service quality, documentation, and program performance metrics; use data to
• identify opportunities for improvement.
• Assess CHW training needs and coordinate ongoing training, professional development, and competency-building
• opportunities for CHW staff.
• Promote a culture of teamwork, accountability, patient centered care, and continuous quality improvement.
• Oversee outreach and patient engagement activities designed to connect patients and community members to primary care,
• preventive services, and community resources.
• Ensure CHWs identify and address barriers to care and social needs, including housing, food insecurity, transportation,
• benefits, employment, education, and other health-related social needs.
• Develop and maintain effective professional relationships with community-based organizations, social service agencies,
• schools, faith-based organizations, public health entities, and other community partners.
• Maintain knowledge of available community resources and strengthen referral pathways for patients and families,
• including closed-loop referral processes where applicable.
• Represent the organization at community meetings, events, and collaborative initiatives.
• Support and oversee health education, chronic disease self-management, and community engagement activities within the
• CHW scope of practice.
• Ensure timely, accurate, and complete documentation of patient encounters, screenings, referrals, interventions and
• outcomes in the electronic health record…