Pharmacy EHR Analyst

Wyckoff Heights Medical Center | Main Campus
New York, USA

We are seeking a licensed Pharmacist with a passion for technology to join our team as an Epic Pharmacy Analyst. In this role, you will bridge the gap between clinical pharmacy practice and information technology. You will be responsible for the design, build, implementation, optimization, and maintenance of our Epic Willow (Inpatient and/or Ambulatory) application. Utilizing your clinical background, you will ensure that our Electronic Health Record (EHR) system supports safe, efficient, and evidence-based medication management workflows across the organization.

• System Build & Configuration:
  Design, build, and maintain Epic Willow components, including medication records (ERXs), order sets, smart text, charging structures, and clinical decision support tools.
• Workflow Optimization:
  Analyze complex clinical pharmacy workflows and collaborate with multidisciplinary teams (physicians, nurses, IT) to optimize medication ordering, dispensing, and administration processes.
• Troubleshooting & Support:
  Provide tier-2 and tier-3 application support, investigating and resolving hardware, software, and workflow integration errors or system glitches.
• Application & Go-Live Support:
  Provide tier-2 and tier-3 application support. Actively participate in a rotating 24/7 on-call schedule to resolve critical system issues. Work varied shifts (including nights, weekends, and holidays) as needed to provide support during system go-lives, upgrades, and major rollouts.
• System Testing & Upgrades:
  Plan and execute thorough unit, system, and integration testing for Epic upgrades, new releases, and custom build modifications.
• Smart Pump & Third-Party Integration:
  Maintain and build interfaces between Epic and pharmacy automation systems, including automated dispensing cabinets (Pyxis/Omnicell) and smart infusion pump drug libraries.
• Regulatory Compliance & Safety:
  Ensure all system builds adhere to pharmacy laws, HIPAA, DEA regulations, and patient safety standards (ISMP).
• End-User Training:
  Author technical documentation and collaborate with educators to train pharmacy staff and clinicians on new Epic features and system workflows.

• Education:
  
  Doctor of Pharmacy (PharmD) or Bachelor of Science in Pharmacy from an accredited institution.
• Licensure:
  Active and unrestricted Pharmacist License in the hiring state (or eligibility for reciprocity within 3 months of hire).
• Experience:
  
  Minimum of 2–3 years of clinical or operational hospital pharmacy experience.
• Epic Certification:
  Active certification in Epic Willow Inpatient or Epic Willow Ambulatory is highly preferred. (
  
  Note:
  
  Candidates with strong clinical backgrounds and proficiency/readiness to achieve certification within 6 months of hire may be considered.)
• Informatics
  
  Experience:
  
  Prior experience in pharmacy informatics, system analysis, or EHR implementation highly preferred.
• Analytical Mindset:
  Strong data validation, Excel data analysis, and logical problem-solving skills are a MUST.
• Communication:
  Exceptional verbal and written English communication skills to effectively translate complex clinical workflows into technical requirements.
• Collaborative Nature:
  Ability to work effectively in cross-functional IT and clinical teams under minimal supervision.

• Team Player:
  Works well as a member of a group
• Loyal:
  Shows firm and constant support to a cause
• Functional Expert:
  Considered a thought leader on a subject
• Enthusiastic:
  Shows intense and eager enjoyment and interest
• Detail Oriented:
  Capable of carrying out a given task with all details necessary to get the task done well
• Dedicated:
  Devoted to a task or purpose with loyalty or integrity
• Goal Completion:
  Inspired to perform well by the completion of tasks
• Flexibility:
  Inspired to perform well when granted the ability to set your own schedule and goals
• Ability to Make an Impact:
  Inspired to perform well by the ability to contribute to the success of a project or the organization

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